Customer Engineer - Sales

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June 9

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Avaya

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AI • B2B • Communications

Avaya is a leading provider of customer experience and communication solutions, empowering enterprises to innovate without disruption. The company offers a comprehensive suite of AI-driven technologies designed to enhance customer journeys, streamline employee engagement, and drive business growth, ensuring consistent, high-quality interactions across all channels. Avaya's platforms, such as the Avaya Experience Platform and Communication & Collaboration Suite, facilitate seamless cross-channel communication and collaborative workflows for organizations across a variety of industries.

5001 - 10000 employees

🤝 B2B

💰 Post-IPO Debt on 2022-06

📋 Description

• The Customer Engineer (Sales) plays a critical role in designing and selling cloud solutions that solve customer challenges and drive strategic business outcomes. • This role engages customers through a use case–driven, results-oriented approach, positioning solutions that achieve immediate success while paving the way for future innovation. • As a trusted technical advisor, the Customer Engineer architects cloud solutions aligned with customer needs and strategic objectives, while serving as a key internal advocate for the Voice of the Customer. • By collaborating closely with product and engineering teams, the Customer Engineer provides insights that directly influence solution strategy and shape future innovation.

🎯 Requirements

• 5-7 years of experience in a technical sales engineering role, with a strong emphasis on cloud and SaaS solutions. • Proficiency in building or modifying demo applications or technical prototypes. • Hands-on experience with SaaS platforms, APIs, and cloud-native architectures. • Deep knowledge of AI and automation technologies, including LLMs, Generative AI, and agentic systems. • Proven success in consultative, use case–driven solution selling to both technical and non-technical customer stakeholders. • Exceptional communication, storytelling, analytical, and relationship-building skills. • Understanding of SaaS security practices, certifications, data privacy and access controls. • Willingness to travel as required based on customer and business needs.