Field Application Engineering Manager

November 10

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Axelera AI

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Artificial Intelligence • Hardware • Enterprise

Axelera AI is a leading provider of AI hardware acceleration technology tailored for generative AI and computer vision inference. The company offers advanced AI processing units designed to integrate seamlessly into innovations, focused on delivering high-performance, cost-effective, and energy-efficient AI solutions. Axelera AI's flagship product, the Metis AI Processing Unit, accelerates inference at the edge, making it ideal for applications like video analysis and multi-channel video analytics. The company is recognized for its deep tech innovations and is actively contributing to the advancement of AI by providing state-of-the-art AI acceleration capabilities for edge computing.

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

🔧 Hardware

🏢 Enterprise

📋 Description

• Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction. • Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region. • Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers. • Build scalable support and knowledge-sharing processes for consistent customer engagement. • Oversee all technical aspects of customer engagements in the Americas — from pre-sales to post-production. • Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe. • Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility. • Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions. • Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding. • Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement. • Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams. • Track team performance, project timelines, and customer satisfaction metrics. • Maintain accurate reporting of customer issues and opportunities. • Support hiring and scaling of the Americas FAE function as business grows.

🎯 Requirements

• BS/MS in Computer Science, Electrical Engineering, or related discipline. • 8+ years of experience in Field Application Engineering, Technical Sales, or Customer Success roles in the semiconductor, AI, or embedded systems sectors. • 2+ years of experience managing technical teams. • Strong hands-on technical expertise in: • - AI/ML frameworks (PyTorch, TensorFlow) • - Embedded or edge computing systems • - C/C++, Python, OpenCL, or CUDA programming • - Computer vision or model deployment pipelines • Proven ability to manage complex customer engagements and drive results across cross-functional teams. • Excellent leadership, communication, and presentation skills. • Self-motivated, structured, and comfortable working in a fast-paced, international environment.

🏖️ Benefits

• an attractive compensation package • company shares • pension plan - 100% match on the first 3%, 50% match on the next 2% upon becoming eligible (4% match on 5% contribution) • extensive employee insurances • 15 days off per year + federal/state/local public holidays + May 1/Nov 1/Dec 24/Dec 31 are company-wide paid days off • monthly stipend for Internet/phone costs and bi-yearly stipend for mobile device expenses • ClassPass subscription • extended access to OpenUp, a well-being platform, for you and your nearest & dearest.