ServiceNow Platform Engineer

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October 31

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Axiom Software Solutions Limited

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IT Services • Software Development • Consulting

Axiom Software Solutions Limited is a global information technology, consulting, and outsourcing company headquartered in London, UK, with offices in Noida, India. With over 20 years of IT experience, Axiom specializes in delivering digital solutions, technology consulting, and recruitment services across various industries including Banking & Financials, Healthcare, and Media & Telecom. Their expertise includes a wide range of technologies such as SAP, Oracle, Salesforce, and AWS, providing clients with tailored IT solutions to enhance operational efficiency and achieve business goals. Axiom prides itself on its ability to deliver cost-effective, adaptable solutions and has a significant track record of success with a wide professional network and talent pool to support diverse global needs.

201 - 500 employees

📋 Description

• Analyze and translate business and technical requirements into an architectural blueprint to achieve complex business objectives. • Establish and manage a technical governance. • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs. • Demonstrate solid insights in designing ServiceNow’s capabilities. • Produce a detailed functional design document to match customer requirements. • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform. • Experience in working according to agile, scrum or SAFe principles. • Contribute to the development of opportunities and provide input to grow our business. • Effectively managing key stakeholders both internally and externally to the organization

🎯 Requirements

• Experience (Years): 10 & Above • ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, Rot and Configuration Management and security / regulatory disciplines • Industry and project experience of 8+ years with ServiceNow • Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines • Good understanding of ServiceNow capabilities • Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM, • GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery) • Designing, engineering and configuring ServiceNow to automate internal Information Technology Infrastructure Library (ITIL) processes • Thorough knowledge on workflows, tables, script, flow designer and integration hub. • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling • Strong analytical skills, communication, and presentation skills • Ability to manage development teams, customers and stakeholder expectations • Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system. • Fluent in English (spoken and written). • Desirable Skills: • Excellent communication and presentation skills.• Project management and problem-solving expertise.• Business acumen and ability to translate business needs into technical solutions.• Adaptability and willingness to learn new technologies.