Axon
Security • Artificial Intelligence • Education
Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.
1001 - 5000 employees
Founded 1993
🔐 Security
🤖 Artificial Intelligence
📚 Education
Customer Success Engineer
Job not on LinkedIn
September 10
Axon
Security • Artificial Intelligence • Education
Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.
1001 - 5000 employees
Founded 1993
🔐 Security
🤖 Artificial Intelligence
📚 Education
📋 Description
• Follow-up on all requests submitted from customers • Work with the sales team to support existing customers • Work with local partners and distributors to support them in driving successful adoption • Develop the knowledge base of our distributors and bolster public perception of our products • Manage tickets and RMA and work with internal teams from the identify of an issue and through the entire life cycle of the adoption • Travel may be required, up to 40% • Coordinate and schedule regular calls with existing customers • Focus on customer loyalty • Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products • Facilitate integration with existing customer platforms • Installation and commissioning
🎯 Requirements
• Italian citizenship is required in order to work with sensitive Government data • Tactically focused on managing customer success adoption • Mission driven mentality, highly motivated, with a drive to execute on tasks • Ability to operate autonomously and take responsibility • Strong understanding of customer success in territory • Strong understanding of service management topic • Fluent in English and local language with strong communication skills (written and verbal) • Strong public speaking skills • The ability to legally live in territory, and travel to other countries as required. This may require you to personally obtain work and travel visas • The ability to work with all levels in an organization effectively and build strong partnerships • Strong computer skills - proficiency in MS Office, CRM, and collaboration tools (i.e. Salesforce, Trello, etc.). Ability to quickly learn other programs (e.g. Quip, Slack etc.) • Preferred: Technical Degree • Preferred: Prior military or law enforcement experience is an asset • Preferred: Customer Success experience in the public safety or defense sector is an asset • Preferred: Service Management experience in the public safety or defense sector is an asset • Preferred: 3 years of experience
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