Field Service Engineer, Life Sciences

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July 16

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Azenta Life Sciences

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Biotechnology • Science • Healthcare Insurance

Azenta Life Sciences is a company dedicated to accelerating the discovery, development, and delivery of life sciences innovations. By providing unparalleled sample exploration and management solutions, Azenta empowers life sciences companies to bring impactful breakthroughs and therapies to market with greater speed and precision. Their capabilities in genomics, cryogenic storage, automation, and informatics support customers in advancing scientific progress. Azenta values its employees, offering comprehensive benefits and promoting a work-life balance, while fostering a diverse and inclusive workplace. They are committed to supporting scientific advancements that make a difference in the world.

1001 - 5000 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2022-11

📋 Description

• A Field Service Engineer performs basic and routine customer support activities including installation, upgrades, repairs and preventative maintenance of Azenta´s equipment and devices at customer sites. • You will be responsible for resolving customer issues at each customer location/geography using necessary discretion and good judgment. • You will have the opportunity to work with advanced technologies, especially in low temperature environments, such as automated storage systems, transport robots, etc. • Additionally, you will be responsible for a wide range of industrial and life science equipment, from automation equipment and consumables, liquid nitrogen storage systems, ultra-low temperature freezers, and dehumidification systems. • Support customer operations and ensure fulfillment of contractual service agreements. • Perform maintenance on equipment and systems, including software and hardware installation, upgrades, diagnostics, repairs, and preventive maintenance. • Work will include both on-site activities at customer locations and remote activities. • Analyze problems, investigate and report root causes/corrective actions, and monitor system performance. • Provide operational support for customer-managed samples (e.g., support for initial sample loading and start-up of operations from non-automated to automated equipment). • Communicate and collaborate with global teams in handling tasks. • Prepare and submit reports, such as service reports and status reports, for all tasks. • Respond flexibly to changes in priority, such as emergency response to equipment or production line stoppages, and escalations. • Supports organizational and administrative tasks.

🎯 Requirements

• Bachelor's degree or higher in an engineering discipline or equivalent experience. • Practical experience in maintenance service or design of electrical equipment and machinery/automation equipment. • Experience in electricity and automation is highly valued. • Strong knowledge of electrical and mechanical safety and countermeasures. • Ability to read, write, and communicate effectively in English (TOEIC score of 600 or higher is preferred). • Ability to identify root causes of equipment downtime using structured and comprehensive processes, and to perform tasks using systematic troubleshooting skills. • Valid driver's license. • Proficient in using PCs and Windows/DOS-based operating systems. • Ability to travel frequently domestically and internationally, including on short notice. • Willing to respond to on-call emergency troubleshooting and work on holidays and weekends occasionally.