B2X Care Solutions
B2B • SaaS • eCommerce
B2X Care Solutions is a company that specializes in providing comprehensive platform solutions for businesses to create, customize, share, and track digital interactions with their audiences. Their offerings include a URL shortener, QR code generator, and mobile-friendly landing pages that help businesses engage their audiences effectively. B2X Care Solutions also provides analytics and tracking tools, enabling businesses to measure the performance of their digital interactions. With a focus on seamless digital connections, B2X Care Solutions caters to various sectors including retail, consumer packaged goods, hospitality, and more. Their suite of products is designed to enhance customer engagement, streamline communications, and build strong brand connections.
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
💰 Venture Round on 2018-03
Junior Service Manager - PL/UK
Job not on LinkedIn
May 23
🗣️🇩🇪 German Required
B2X Care Solutions
B2B • SaaS • eCommerce
B2X Care Solutions is a company that specializes in providing comprehensive platform solutions for businesses to create, customize, share, and track digital interactions with their audiences. Their offerings include a URL shortener, QR code generator, and mobile-friendly landing pages that help businesses engage their audiences effectively. B2X Care Solutions also provides analytics and tracking tools, enabling businesses to measure the performance of their digital interactions. With a focus on seamless digital connections, B2X Care Solutions caters to various sectors including retail, consumer packaged goods, hospitality, and more. Their suite of products is designed to enhance customer engagement, streamline communications, and build strong brand connections.
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🛍️ eCommerce
💰 Venture Round on 2018-03
📋 Description
• Ensuring the efficient implementation of after-sales services for contracted products by daily KPI checks • Point of Contact for designated service partners • Supporting Regional Service Manager in daily operations • Preparing and analyzing data – in depth analysis • Execution of defined improvement measures and regular performance reviews, including root cause identification and effective resolution to prevent recurrence. • Escalation of performance and/or quality problems to the regional operations team with proposed solutions and actions • Voice of the consumer tickets analysis and response for specific cases
🎯 Requirements
• The candidate ideally based in Poland or United Kingdom • University degree or a comparable commercial experience • Knowledge of after sales processes, ideally with experience of e-mobility products and or IOT devices, having worked for OEM, carrier, operator or repair service provider. • Proven ability and skills to identify the real root cause of operational issues • Hands-on knowledge of continuous improvement (CI) tools such as DMAIC, Six Signa, lean or similar. • Fluent in English and German verbal and written. • Proven ability to define and document complex processes to ensure all stakeholders have a clear understanding of what is expected and how to act.
🏖️ Benefits
• A versatile area of responsibility with which you are at the pulse of the company with the opportunity to influence crucial decisions • A flexible inclusive working environment • A multi-cultural operating company • An open-minded, positive and motivated environment with flat hierarchies and short decision paths • The ability to work independently and responsibly and contribute your talents • Colleagues which are more than happy to welcome you
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