Senior Customer Support Associate, Sage Intacct

November 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $67.1k - $127.1k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

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Baker Tilly US

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Finance • Consulting • Enterprise

Baker Tilly US is a professional services firm offering accounting, assurance, tax, and business advisory services. The company provides a wide range of services, including cybersecurity, artificial intelligence consulting, ESG and sustainability advisory, and risk advisory. Baker Tilly serves numerous industries such as construction, energy, healthcare, higher education, and real estate by offering industry-specific insights and solutions. It is also part of the Baker Tilly International network, the 10th largest accountancy and advisory network globally.

5001 - 10000 employees

💸 Finance

🏢 Enterprise

📋 Description

• Be a trusted member of the engagement team and responsible for reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed • Determining a course of action upon review of case tickets • Testing possible solutions in demonstration environments • Adding internal comments to variations of potential solutions and contact customers with possible solutions • Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering • Following up regularly on outstanding tickets • Delegating certain issues to the implementation or technical services team for highly configured instances of the software • Corresponding throughout issue resolution process in a timely manner • Other duties as assigned

🎯 Requirements

• A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience • Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application • Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving • Strong leadership, project management, organizational and analytical skills, initiative, adaptability • Microsoft Suite skills • Eligibility to work in the U.S. without sponsorship.

🏖️ Benefits

• Enjoy friendships, social activities and team outings that encourage a work-life balance • Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs • Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals • Flexibility in how and where you get your work done