GHL Automation and AI Agent Specialist

Job not on LinkedIn

November 26

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Bamboo Works

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Recruitment • HR Tech • B2B

Bamboo Works is a company that specializes in providing remote staffing solutions for businesses around the world. They focus on sourcing high-quality remote talent that matches a business's specific needs, culture, and operational requirements. Bamboo Works offers services including digital marketing support, customer service, bookkeeping, accounting, and personal assistance. They provide tools like time and performance tracking software to enhance efficiency and transparency. The company prides itself on strategic local partnerships and meticulously curating bilingual talents to support their clients' operations effectively. Bamboo Works aims to save businesses time, energy, and money by streamlining recruitment processes and back-office management.

11 - 50 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Monitor live AI agent calls through dashboards and call logs. • Analyze low-scoring calls to identify logic issues, unnatural phrasing, or pronunciation errors. • Implement nuanced fixes to AI prompts to improve tone, accuracy, and customer experience. • Apply client feedback (via Teams) directly into prompt refinement and template adjustments. • Troubleshoot and optimize GoHighLevel (GHL) workflows powering agent actions (SMS, email, contact lookup, etc.). • Identify and resolve automation failures, incorrect logic paths, or output inconsistencies. • Act as the primary troubleshooter for post-launch agent issues. • Diagnose unique, non-documented problems and implement independent solutions.

🎯 Requirements

• Exceptional problem-solving ability — the #1 requirement; you must thrive on diagnosing and fixing nuanced issues. • High proficiency in GoHighLevel (GHL), specifically workflow automation (at least two years). • Foundational AI/prompt knowledge with the ability to understand prompt logic and identify cause of errors. • Strong technical mindset & high attention to detail, especially in language and logic. • Curiosity and eagerness to learn — someone genuinely interested in AI and continuous improvement.