Client Engagement Center Service Representative, Bilingual-Spanish

Job not on LinkedIn

August 19

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🥔 Idaho – Remote

Although this job is listed in Idaho, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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Banner Bank

WebsiteLinkedInAll Job Openings

Banking • Finance • Fintech

Banner Bank is a financial institution that offers a wide range of banking and financial services to both individuals and businesses. It provides solutions such as personal and business checking and savings accounts, credit cards, personal and home loans, and investment services. Banner Bank also offers specialized services such as online and mobile banking, fraud prevention, and wealth management. Known for its focus on customer trust and satisfaction, Banner Bank has received several accolades including recognition by Newsweek and Forbes as one of the best regional and trustworthy banks. It operates in multiple states including Washington, Oregon, Idaho, and California, and is a preferred SBA lender in many communities.

1001 - 5000 employees

Founded 1890

🏦 Banking

💸 Finance

💳 Fintech

📋 Description

• As a Client Engagement Center Service Rep, you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities.

🎯 Requirements

• Provide exceptional client service. • Research and resolve problems and errors. • Provide client and branch support for online and mobile banking and all other loan related transactions. • Contribute to department service quality goal achievement. • Proactively assess client’s service needs, resolve inquiries, provide account information, and perform a variety of transactions on the client’s behalf. • Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff. • Utilize computerized systems to gather information, troubleshoot and track calls. • Comply with policies, procedures, security requirements, and government regulations. • 1 or more years of experience in a call center, retail banking, or operations function required. • Proven ability to provide professional, accurate, and responsive client service. • Possess effective verbal and written communication skills, including proper phone and email etiquette. • Effective sales and referrals experience. • Possess strong negotiation, customer service, and time management skills. • Ability to handle multiple tasks, including management of multiple computer applications simultaneously. • Willingness to work in a busy team environment and handle changing priorities. • Knowledge of federal and state laws and regulations relating to deposit accounts and operations. • Proficient in Microsoft Office products • Bilingual in Spanish preferred

🏖️ Benefits

• Targeted starting hourly range (based on experience): $21.00/hour - $23.00/hour • Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life. • Paid vacation time, sick time and 11 company paid holidays • 401k (with up to 4% match) • Tuition reimbursement • Get more information at: Employee Benefits | Banner Bank