Strategic Account Manager

🕒 December 17, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Baxter Planning

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🤝 B2B

☁️ SaaS

💰 Corporate Round on 2017-10

B2B • SaaS • Supply Chain

Baxter Planning is a company that specializes in optimizing spare parts management within complex Service Supply Chains. For over 30 years, they have provided a comprehensive predictive platform that replaces uncertainty with clarity and control, helping service leaders ensure the right parts are available at the right time and cost. Their solutions focus on significant cost reduction, real-time optimization, and enhancing customer satisfaction through predictive analytics and inventory management.

📋 Description

• Serve as the single point of accountability for assigned strategic accounts. • Build and maintain strong executive and champion-level customer relationships. • Develop plan for and coordinate internal stakeholder communication to enable a ‘one team’ approach to serving the customer. • Track customer tech stack and competitive landscape to identify whitespace and partnership opportunities. • Own general contract oversight responsibilities. • Build and maintain a comprehensive Account Strategy, incorporating insights from customer relationship management, market/competitive landscape trends, identified whitespace opportunities, and internal stakeholder feedback. • Maintain a 12–24-month view of customer business objectives aligned with Baxter’s roadmap and ensure BaxterPredict platform is enabling target outcomes. • Support preparation and facilitation of executive level business reviews (held either quarterly or bi-annually). • Define, measure, and track customer value realization and ensure alignment with initial sale value proposition and customer needs. • Partner with Sales to identify and close account expansion opportunities (renewals, upsell). • Coordinate discussions around commercial terms, pricing, and SOW adherence. • Track frequency of Change Requests (CRs) to inform upsell opportunities. • Maintain an active list of all in-flight projects, initiatives, and service engagements. • Monitor status, deadlines, risks, and interventions; escalate where needed. • Ensure timely execution of Project and Consulting engagements and flag budget slips, Scope Creep or CR needs. • Support project transitions from development to delivery; validate deployment success. • Monitor support ticket trends and SLA compliance. • Align Baxter ticket priorities with contractual agreements (e.g., MSA terms).

🎯 Requirements

• 10+ years in a customer-facing role, preferably in SaaS, Professional Services, or Strategic Account Management. • Strategic thinker with high business acumen and customer empathy. • Excellent written and verbal communication skills, including executive presence. • Strong project management and cross-functional coordination skills. • Proven ability to manage enterprise or strategic accounts with complex, multi-threaded relationships. • Experience with Salesforce or other CRM/account planning tools. • Familiarity with service agreements, change management processes, and value tracking. • Ability to learn and scale various IT/AI tools to drive process/reporting efficiencies. • Bachelor’s degree in Business, Technology, or related field. • Domestic and/or international travel required.

🏖️ Benefits

• Domestic and/or international travel required