Executive Assistant

Job not on LinkedIn

November 25

Apply Now

Receive Emails with Similar Jobs

BBC

WebsiteLinkedInAll Job Openings

Media

BBC is the United Kingdom's public-service broadcaster and a global media organisation that produces and distributes news, television, radio, and online content. It operates national and international TV and radio services, the BBC News website and apps, streaming services such as iPlayer and Sounds, and creates programming across news, sport, culture, science and entertainment. Funded primarily by the UK television licence fee and governed under a royal charter, the BBC serves domestic and international audiences with editorially independent journalism and a broad range of public-service content.

10,000+ employees

📱 Media

📋 Description

• In the early stages you'll be involved in all areas of Customer Success including both implementation and support. As time progresses, and the team grows, you might find that you naturally excel in one particular area and your role could become more specialized. • A main focus of the role is to respond promptly to support requests, helping customers resolve any issues in a friendly, helpful fashion, and educating customers to help them prevent potential future issues. So, in addition to supporting new companies getting set up, you’ll join our support rota. • You'll proactively reach out to customers to drive increased engagement and offer insights and guidance. You'll also work on our help resources—writing guides, producing documentation, and creating walkthrough videos to help our customers help themselves.

🎯 Requirements

• Love supporting people. Genuinely. Our platform is widely celebrated for the quality and speed of the support we offer, and you'll want to do everything you can to maintain that reputation. Don't have the answer to a question in hand? You'll go looking for it. A client wishes our product did X? You'll write the idea up to our product team to include in a future release. Staff aren't adopting a feature well? You'll schedule a training session. • Be a strong, positive advocate for our platform. Some of our clients are great with change and governance, others less so, so you'll need to guide them not only through getting the platform set up, but encourage and support them in gaining wider adoption of Pinpoint among their organisation. • Have strong project management skills. Our client businesses come in all shapes, sizes and levels of experience, so you'll need to know how to adapt our processes to tailor them to the specific needs of each client. • Be good at learning new things, in depth, fast. You’ll be able to do your own research on a topic, then clearly articulate your findings both internally, and to our audience. • Have a good understanding about the technical side of SaaS. The CS team are the link between our customers and our developers, so you'll need to know how to convey technical ideas to our often non-technical clients, and vice versa. Some previous experiencing with coding or having worked for other SaaS platforms would put you at an advantage. • Have above average computer literacy. We'll train you on the specific platforms we use (G-Suite, Intercom, Notion, Hubspot among others) but you'll need to pick them up quickly. • Be incredibly organized. Our team will be on hand to help you a lot of the time, but we're split across multiple timezones and continents, so there will be times during the day when you'll be running solo. You'll be someone who thrives in that circumstance, who can stay on track and deliver on things you have promised. • Have great written and verbal communication skills. You'll need to quickly answer support queries with friendly but precise written guidance. We have clients ranging from small startups to large corporations, so you'll need to be good at refining the tone of the conversation for your audience. We care deeply about the language we use with our clients and you'll need to be able to follow our style precisely. • Have previous experience working with clients in the B2B SaaS space. • Have previous experience working in a HR team or in recruitment. • Have knowledge of website and app development language, though it doesn't have to be at code level. If you can coherently tell me what an API is in your own words, you're on the right track.

🏖️ Benefits

• Full healthcare coverage for you and your family • Generous personal development budget • Top of the line equipment (4K Monitors, MacBook Pro, etc.) • Flexible, remote working (choose how and where you work, within reason) • Competitive salary with regular pay reviews • Generous option grants • Regular trips to see the rest of the team during our twice-a-year company strategy retreats