Product Support Specialist

Job not on LinkedIn

November 4

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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BEC Technologies

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Telecommunications • Hardware • Industrial

BEC Technologies is a telecommunications hardware and solutions provider that designs and manufactures rugged wireless WAN equipment and cloud-based device management for enterprise and industrial customers. The company develops 5G/4G LTE routers, CBRS and spectrum-enabled antennas, fixed wireless access (FWA) units, and industrial gateways targeted at utilities, transportation, manufacturing, and WISPs, and supports private networks, SD-WAN, and IoT/M2M deployments. BEC also offers a cloud management platform (BECentral®) and services for large-scale, resilient connectivity and edge network modernization.

51 - 200 employees

Founded 2003

📡 Telecommunications

🔧 Hardware

📋 Description

• Product technical support for BEC’s 4G LTE, FTTx, xDSL, M2M/IoT products and BEC’s Cloud Management platform. • Work and support customers to design network architecture and applications • Provide solution for field technical and configuration issues • Assist customer in network configuration and troubleshooting. • Provide customer demonstration of configuration of BEC products. • Support regional sales team to complete successful product trials & evaluations • Perform technical training and education to customers • Travel to customer sites to support lab testing and/or field trials

🎯 Requirements

• 3 or more years of product support experience in telecommunication, IT/computer, data networking industry • Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols. • Familiar with Telco, ISP and wireless carriers’ network equipment and operations • Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies • Hard working and willing to learn new skills and technologies • Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required. • Speaks Mandarin prefer • 20% domestic travel may be required

🏖️ Benefits

• 401(k) • Dental insurance • Paid time off • Vision insurance