Customer Success Manager

October 24

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Healthcare Insurance • Human Services • Social Impact

Bee Able Staffing is a supportive services provider dedicated to assisting children, youth, and adults facing challenges and complex needs that inhibit their success. Operating within an anti-oppressive framework, they implement individualized care plans, behavioral plans, and safety plans tailored to meet the unique needs of each client. Their team comprises qualified professionals in the Human Services field, equipped with skills in Applied Behavior Analysis (ABA), crisis intervention, and clinical support, all focused on creating positive change for those they serve.

501 - 1000 employees

Founded 1999

⚕️ Healthcare Insurance

🌍 Social Impact

💰 Private Equity Round on 2018-07

📋 Description

• Own client relationships and ensure overall satisfaction and retention. • Lead contract renewals and negotiate terms to meet growth and revenue targets. • Establish and maintain strong, productive relationships with key client stakeholders. • Develop and execute strategic account plans to drive long-term value and expansion. • Collaborate with internal teams to deliver solutions and meet client needs. • Ensure SLAs are met and operational efficiencies are maintained. • Mediate client issues and provide timely resolutions. • Communicate account status and opportunities to leadership. • Achieve defined revenue and strategic targets for assigned accounts.

🎯 Requirements

• Bachelor’s Degree or equivalent experience • Proven Sales negotiation experience • Proven Account Management skills required in order to create, maintain and enhance customer relationships • Proven Relationship Management skills both with clients and internal teams • 2 or more years of Staffing/ MSP /VMS experience • 1 year of account/project or program management experience (Min) • Experience with change management

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development