Customer Success Manager

3 days ago

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Belkins

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B2B • SaaS • Enterprise

Belkins is a top-rated B2B lead generation agency that specializes in providing tailored omnichannel strategies to enhance sales pipeline value for companies across various industries. Known for their comprehensive approach, Belkins offers services such as appointment setting, cold email outreach, cold calling, LinkedIn lead generation, and more, to ensure high-quality leads and successful sales conversions. Their expertise lies in creating personalized go-to-market plans and offering outsourced sales development solutions. Since 2015, Belkins has been assisting businesses to overcome revenue stagnation, slow deal closure, and misaligned sales and marketing efforts, while maximizing pipeline growth and lead quality.

201 - 500 employees

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead **end-to-end onboarding**, including product walkthroughs, setup guidance, and clear instructions to help clients get value from day one. • Be in touch with clients **daily** — answering questions, helping with tasks, and guiding them through the product. • Communicate with larger accounts via **Slack**, and use email for all other client engagements. • Monitor product usage and proactively share recommendations, best practices, and strategic tips to help clients succeed. • Troubleshoot issues hands-on and collaborate closely with our tech team to get things resolved quickly and efficiently. • Spot opportunities for **upsells, expansions, and renewals** — and confidently lead those conversations based on real client needs. • Jump into the **sales process** when needed, especially at the contract-signing stage, to ensure a smooth handoff and a seamless start. • Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals. • Drive results across monthly and quarterly KPIs like **Retention, Churn Rate, Upsell Rate, and NPS**. • Share feedback directly with sales, product, and marketing teams to continuously improve the customer experience.

🎯 Requirements

• Have **2+ years of experience** in Customer Success, Account Management, Onboarding, or other client-facing roles (B2B SaaS experience is ideal). • **Bring solid experience with the US market** and feel confident managing multiple client relationships simultaneously. • Have strong experience working with **B2B clients**, handling onboarding, and managing the full customer lifecycle. • Possess **advanced English**, enabling clear and confident daily communication. • Are comfortable using **AI tools** to speed up workflows, enhance communication, and optimize daily tasks. • Are proficient with **Google Workspace, Intercom, HubSpot, Stripe, outreach tools**, and other productivity or sales platforms. • Can work **remotely with high ownership**, staying proactive, independent, and reliable without constant supervision. • Maintain a **positive, solutions-oriented mindset**, handling challenges with clarity and calmness.

🏖️ Benefits

• Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise. • Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused. • Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp. • Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being. • Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs. • Global Sync: We align with U.S. holidays to keep our global teams in sync. • Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.