Belle
Belle offers in-home therapeutic foot care—one relaxing appointment at a time.
51 - 200 employees
Operations Support Specialist – Healthcare
November 21
🐊 Florida – Remote
🌪️ Kansas – Remote
+9 more states
💵 $15 - $22 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Belle
Belle offers in-home therapeutic foot care—one relaxing appointment at a time.
51 - 200 employees
📋 Description
• Ensure appointments are confirmed at least 24 hours in advance to maximize staff utilization. • Proactively backfill open time slots by contacting members on the waitlist or moving forward future appointments. • Promptly reschedule members impacted by staff call-outs or other scheduling conflicts to minimize revenue loss. • Audit appointments to ensure accuracy; correct errors to prevent billing or service issues. • Maintain clear and detailed notes in the CRM, accurately documenting all member outreach, follow-ups, and schedule changes. • Monitor and address text message interactions, including appointment confirmations, cancellations, and reschedules. • Support internal communication via Slack, answering scheduling questions from call agents. • Set up all members who enroll in Belle’s Chronic Care Management (CCM) program: assign staff, send welcome texts, and schedule follow-up appointments. • Support inbound and outbound call center activities, as needed.
🎯 Requirements
• 2+ years of experience in dispatch, scheduling, or operations. • Proficiency with dispatch software or comparable scheduling software. • Excellent organizational skills and ability to manage multiple moving parts in a fast-paced environment. • Strong communication and problem-solving abilities. • Detail-oriented mindset with commitment to accuracy and follow-through. • Experience in mobile healthcare, home health, or telehealth operations is a plus.
🏖️ Benefits
• Flexible, remote work arrangement • Competitive compensation • Health, dental and vision benefits • 401k • A great support structure: we are here for you • All the resources and tools that you need to succeed
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