UX Designer – Travel Industry CRM

13 hours ago

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Belmont Lavan

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WHO ARE WE?

11 - 50 employees

📋 Description

• Conduct user research within the travel industry (agents, operators, travel consultants). • Gather requirements and translate them into UX strategies tailored to industry workflows. • Analyse existing travel CRMs and identify gaps, pain points, and areas for innovation. • Create user personas, client journeys, and workflow maps. • Develop UX architecture, system flows, and information hierarchy for the CRM. • Create wireframes, low-fidelity prototypes, and high-fidelity interactive mock-ups. • Design intuitive dashboards, booking workflows, lead management interfaces, and automation screens. • Ensure the platform is scalable for future expansion into non-travel industries. • Work closely with developers to translate UX designs into functional product components. • Collaborate with UI designers, product owners, and business leaders. • Provide clear UX documentation, guidelines, and interaction specifications. • Participate in sprints, design reviews, and feedback cycles. • Conduct testing sessions with travel professionals. • Use feedback to refine and optimise user flows. • Continuously improve usability, accessibility, and user satisfaction.

🎯 Requirements

• Minimum 4+ years’ experience as a UX Designer • Strong knowledge of CRM systems, including workflow logic, lead management, reporting, pipelines, and automation features • Experience designing SaaS or enterprise applications • Proven experience in UX research, wireframing, and prototyping (Figma, Sketch, Adobe XD, etc.) • Ability to design complex user journeys and data-heavy interfaces • Strong communication skills and ability to work with cross-functional teams. • Highly Advantageous • Experience in the travel industry (travel tech, booking systems, GDS tools, tour operator systems, travel agency operations) • Understanding of travel sector workflows: • Trip planning • Booking management • Supplier interaction • Enquiry-to-booking lifecycle • Itinerary building • Familiarity with travel CRM tools (e.g., TravelJoy, Travefy, Salesforce Travel extensions, etc.) • Personal Qualities • Strategic thinker with strong attention to detail • Empathetic towards user needs • Creative problem-solver • Able to work independently and take ownership • Strong analytical and conceptual abilities • Passionate about creating world-class UX

🏖️ Benefits

• Competitive salary • Remote work flexibility • Opportunity to design a flagship CRM product from the ground up • Chance to shape a system that will expand across multiple industries • Collaboration with innovative teams in technology, UX, and product development • Long-term involvement in product evolution