Implementation Manager

🕒 July 20

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

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Benchling

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $100M Series F - Benchling on 2021-11

Healthcare • Consulting • Logistics

Benchling is a cloud-based scientific R&D platform that helps life-science teams digitize labs, plan and record experiments, and automate workflows. It provides electronic lab notebooks (ELN), LIMS-like capabilities, data models for biomolecules, integrations with instruments and software, developer APIs, and AI-powered tools and analytics to accelerate discovery, preclinical, and process development across biotech, biopharma, agritech, and industrial biotech. Benchling also offers services such as implementation, training, and customer success to help organizations scale secure, collaborative R&D.

📋 Description

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers • Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge. • Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments. • Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs. • Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users. • Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices. • Understand and document customer pain points, advocate for them internally to influence product changes. • Identify and work with sales on opportunities for account expansion post go-live.

🎯 Requirements

• MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field. • At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts. • Software Implementation experience, preferably with a SaaS software company. • Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives. • Self-starter with the ability to be successful in a startup environment. • Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner. • Ability to travel up to 25% based on customer and project needs. • Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.

🏖️ Benefits

• Full-time employees outside the U.S. enjoy a comprehensive benefits program tailored to their region of residence.