Bilingual Virtual Receptionist

Job not on LinkedIn

October 22

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Berkshire Receptionists

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B2B • Telecommunications

Berkshire Receptionists is a 24/7 virtual receptionist service that provides live, industry-trained receptionists to answer calls, handle live chat, perform lead intake and appointment scheduling, and manage messages and transfers as an extension of a client’s office. The company offers bilingual support, omnichannel communication (phone, chat, email, SMS), Payment IVR, spam blocking, and deep integrations with CRMs and practice-management tools to eliminate manual data entry. Serving professional sectors such as legal, medical, real estate and finance, Berkshire positions itself as a B2B outsourcing partner focused on improving customer experience, reducing in-house staffing costs, and ensuring continuous availability without long-term contracts.

51 - 200 employees

Founded 1938

🤝 B2B

📡 Telecommunications

📋 Description

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy • Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs • Perform lead intakes, gather information, and document details with precision • Schedule appointments and transfer calls to the appropriate contacts as needed • Dispatch messages accurately and efficiently, ensuring clear and detailed communication • Navigate multiple systems and maintain thorough call documentation • Provide outstanding customer service by demonstrating empathy and patience • Live chat, SMS, and email support

🎯 Requirements

• Bilingual English/Spanish • Strong verbal and written communication skills • Ability to multi-task and remain focused in a fast-paced environment • Excellent listening skills and a keen attention to detail • Empathetic and compassionate approach to customer interactions • Intermediate to advanced computer skills • Ability to maintain positivity and patience under pressure

🏖️ Benefits

• Health/Dental/Vision Coverage (FT) • PTO (Start earning on day one) • Employee Assistance Program (Free Training & Development Courses) • Childcare Reimbursement • Gym Membership Reimbursement