Customer Experience Analyst – Mid-level

November 13

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Bernhoeft

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B2B • Consulting • Finance

Bernhoeft is a consulting firm that has been focusing on providing innovative solutions in Tax Consulting, Third-Party Management, BPO, and Judicial Calculations for over 27 years. They serve both national and international companies, leveraging a proprietary methodology and advanced software to enhance accuracy and accelerate results. With a strong team of specialists across Brazil, Bernhoeft builds long-lasting relationships and offers a comprehensive suite of services including financial and tax outsourcing, judicial calculations, and audits.

501 - 1000 employees

Founded 1996

🤝 B2B

💸 Finance

📋 Description

• Map stages of the customer journey and identify friction points and opportunities for improvement. • Implement journey improvements under the guidance of the Senior CX professional. • Support the application of playbooks and communication cadences. • Collect, consolidate and analyze NPS, CSAT and Healthscore metrics. • Identify areas for improvement in the customer experience and propose operational adjustments. • Support automation and process integration projects. • Assist in creating engagement campaigns, follow-ups and surveys.

🎯 Requirements

• Bachelor’s degree in Business Administration or a related field (in progress or completed). • Previous experience in Customer Experience (CX). • Intermediate Excel skills and basic knowledge of BI tools. • Experience with CRM systems and recording customer interactions. • Experience collecting and analyzing customer experience data. • Familiarity with process automation and communication cadences.

🏖️ Benefits

• Access to a Swile benefits card for food and meal allowances. • Health plan (extendable to legal dependents). • Dental plan and life insurance. • Access to the Moodar platform for online psychotherapy. • Home-office allowance for remote work. • Training programs and a clear career framework. • On-site massage and collaborative workspaces.