Data and Reporting Analyst

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November 18

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Best Foot Forward

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Healthcare Insurance • Wellness • Social Impact

Best Foot Forward is a specialized health management resource firm that partners with healthcare organizations, primarily focusing on government insurance Managed Care Organizations (MCOs). The company aims to elevate member engagement performance to enhance care for members and boost the financial success of health plan members. By reconnecting health plans with hard-to-reach, high-utilization, or target-risk group members, Best Foot Forward helps in better utilization of existing insurance coverage, improving health outcomes and the effectiveness of health plans. Their customized health engagement solutions tackle challenging issues like inaccurate contact information, aiming to drive improved healthcare outcomes and support health plans in enhancing their HEDIS scores and overall financial performance.

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

📋 Description

• Take the lead position on creating and analyzing data reports on Operations team activity. • Develop and maintain reporting tools and dashboards to track key performance indicators (KPIs). • Analyze reports and trends and provide recommendations on a weekly, monthly, and quarterly basis. • Analyze call center performance metrics to identify trends, areas for improvement, and opportunities for efficiency gains. • Utilize historical data and forecasting models to develop competitive and strategic pricing strategies for new contracts, including the development of a standardized pricing model. • Provide regular and ad-hoc reports to stakeholders, including recommendations for performance enhancements. • Work with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies. • Provide support for additional ad-hoc analysis as needed for company initiatives. • Daily client inventory management (creating, moving and removing campaign worklist) • Workload placement assigned by client. • Build Sequel logic Blocks to pull data. • Collaborate with clients to understand reporting requirements and expectations. • Design, develop, and maintain client-specific reporting solutions tailored to meet their unique needs. • Ensure the accuracy, completeness, and timeliness of client reports.

🎯 Requirements

• Proven working experience as a Call Center Analyst, Data Analyst or Business Data Analyst • Technical expertise regarding data models, database design development, data mining and segmentation techniques • Strong knowledge of and experience with reporting packages (Business Objects, SQL reporting, etc.), databases (SQL, etc.), scripting (XML, SQL, Javascript, or ETL frameworks) • Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS, etc.) • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. • Adept at queries, report writing and presenting findings. • Knowledge of Power BI • BS in Mathematics, Economics, Computer Science, Information Management or Statistics • Ability to work with stakeholders to assess potential risks. • Ability to translate business requirements into non-technical, lay terms. • Experience with charts, graphs, and use of visualization tools. • Experience with report building, analysis, and interpreting meaning for non-technical audiences. • High-level written and verbal communication skills.

🏖️ Benefits

• Professional development • Remote work options