Mortgage Operations Academy Associate

🕒 May 11

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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👻 Ghost score 55%

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Logo of Better

Better

1001 - 5000 employees

Founded 2016

💳 Fintech

🏠 Real Estate

💸 Finance

💰 $155M Post-IPO Debt - Better.com on 2025-04

Fintech • Real Estate • Finance

<Better> Better is a digital mortgage and homeownership platform offering online mortgage origination (purchase and refinance), cash-out refinance and HELOC options, mortgage rate information and calculators, VA loan support, title and closing services, insurance offerings, and agent/attorney matching to help consumers buy, refinance, and manage home equity.

📋 Description

• Complete the 90-day NEO Academy training program • Learn mortgage fundamentals, loan structure, customer service, workflow and pipeline management • Gain exposure to mortgage Operations and Sales Support functions • Participate in real-world process training through “The NEO Way” • Gain hands-on experience with Tinman, NEO’s loan origination platform • Collaborate with teams and support borrower experience training • Build the foundation for a long-term career in mortgage • Potentially transition into a Junior Loan Specialist or Production Partner role based on performance, strengths, and business needs

🎯 Requirements

• Strong work ethic and growth mindset • Highly coachable and eager to learn • Ability to thrive in fast-paced environments • Professional and confident communication • Detail-oriented and organized • Desire for a long-term career opportunity • Ownership and pride in work • Positive energy and team-first mentality • Mortgage experience is not required • Bachelor’s degree preferred • 1–3 years of professional experience preferred • Customer service, hospitality, banking, finance, sales support, or operations experience is a plus • Strong organizational and multitasking skills • Comfortable learning new technology and systems quickly • Authorization to work in the United States

🏖️ Benefits

• 90-day paid training program • Paid training during Academy participation • Entry-level compensation during Academy participation • Opportunity for compensation increase upon successful placement into a permanent role • Long-term career growth opportunities within Operations and Sales Support • Structured training and mentorship • Internal growth opportunities

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