Manager, Central Operations

Job not on LinkedIn

November 5

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

+9 more states

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $54.1k - $71.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Better Life Partners

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At Better Life Partners, our mission is to provide whatever it takes to help people heal from addiction. Whenever, wherever. We deliver community-based and virtual medical and behavioral health care, providing our members with easy and fast access to treatment in the right place for them. Our services include opioid and alcohol use disorder treatment, with mental and physical healthcare services for our members.

51 - 200 employees

Founded 2018

💰 $10M Series A on 2021-06

📋 Description

• Oversee the performance, quality, and daily operations of the contact center team • Ensure exceptional member experiences, and operational efficiency • Align daily operations with organizational objectives and ensure compliance with regulations • Provide training, coaching, and support to Member Services Associates • Drive operational efficiency and foster a culture of empathy, accountability, and continuous improvement • Report directly to the Vice President of Central Operations

🎯 Requirements

• Bachelor’s degree in healthcare management or related field required • 3-5 years of progressive leadership experience in healthcare, mental health, or contact center operations • Strong understanding of healthcare regulations and the needs of diverse member populations • Proven ability to lead teams, manage change, and influence stakeholders in a complex and fast-paced environment • Excellent analytical skills with a demonstrated ability to use data to drive performance and innovation • Highly organized with exceptional attention to detail and time management • Proficiency in Google Workspace and contact center tools (e.g., Five9, Salesforce, Zendesk)

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development