Customer Success Manager

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January 25

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Beyond Cloud Consulting

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Consulting • SaaS • Enterprise

Beyond Cloud Consulting is a consulting firm that specializes in digital transformation and management consulting by implementing and supporting Oracle+NetSuite, a leading cloud-based management software. Founded in 2019, the company offers a wide range of NetSuite services, including implementation, customization, and integration to help organizations transform digitally. Beyond Cloud Consulting serves various industries such as Financial Services, Manufacturing, Technology, and Professional Services, aiming to empower businesses with tailored NetSuite solutions.

11 - 50 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Beyond Cloud is an Award-Winning Alliance Partner with Oracle NetSuite focused on transforming business through implementation of NetSuite's ERP. • We establish relationships with our clients through effectively managing their cloud strategy by creating a customized implementation plan that includes their vision and future goals of their systems architecture. • Since our founding in 2019, Beyond Cloud Consulting has not just grown—we’ve excelled. Our commitment to innovation and delivering top-tier solutions has propelled us to be recognized as a leader in the industry, earning us the prestigious "Alliance Partner of the Year" award twice. • At Beyond Cloud Consulting, we are driven by a relentless pursuit of excellence, and our achievements across diverse industries speak to the impact we make. Join us, and be part of a team that’s shaping the future. • We are seeking a highly skilled and experienced Customer Success Manager to oversee the successful delivery and execution of Enterprise Resource Planning (ERP) projects.

🎯 Requirements

• Education: Bachelor's degree in Computer Science, Information Technology, Business, or a related field. PMP, PRINCE2, or other relevant project management certifications is an added advantage. • Experience: 5+ years of experience in project management and ERP implementation, with at least 2 years in a senior leadership role (Delivery Manager or Senior Project Manager). • ERP Knowledge: Proven experience managing and delivering large-scale ERP projects (SAP, Oracle, Microsoft Dynamics, or similar). Understanding of the full ERP lifecycle, from requirements gathering to post-launch support. Strong understanding of business processes and how ERP systems can optimize these processes. • Leadership: Strong leadership skills with experience leading cross-functional teams in complex projects. • Communication: Excellent communication, negotiation, and stakeholder management skills. • Problem-Solving: Strong analytical skills with the ability to manage risks, resolve issues, and make informed decisions. • Methodologies: Proficient in Agile, Waterfall, or hybrid project management methodologies. • Financial Management: Experience in budgeting, forecasting, and resource allocation for large projects. • Fast Paced Environment: Ability to work in fast-paced environments and manage multiple projects simultaneously.

🏖️ Benefits

• We are proud to be recognized as the Canadian Partner of the Year for three consecutive years, reflecting our consistent excellence and growth. • Elevate your expertise with professional development and growth opportunities, including access to training, certifications, and networking events. • Embrace work-life balance with our remote-friendly culture, freeing you from the constraints of traditional office life. • We collaborate with some of the fastest-growing companies on exciting, high-impact projects, and you’ll have the chance to do the same. • Competitive compensation package, including a comprehensive benefits package and performance-based incentives. • Join a diverse and inclusive workplace where your talents are celebrated, and opportunities for advancement abound. • A Culture of Openness and Transparency: We prioritize clear communication and honesty, fostering an environment where every voice is heard and valued. • Team Building in a Virtual World: We enhance our virtual work experience with in-person events and team lunches, ensuring strong bonds and a sense of community, even from afar. • Join a team of passionate and ambitious individuals who are dedicated to pushing boundaries and achieving excellence together. • If you're driven by innovation, fueled by technology, and ready to chart a course for success, come join us at Beyond Cloud Consulting. Let's shape the future together.