BeyondTrust
1001 - 5000 employees
Founded 1985
🔒 Cybersecurity
💰 Private Equity Round on 2021-05
Cybersecurity
BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.
Technical Account Manager
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BeyondTrust
1001 - 5000 employees
Founded 1985
🔒 Cybersecurity
💰 Private Equity Round on 2021-05
Cybersecurity
BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.
📋 Description
• Provide business, technical, and product knowledge in support of post sales activities to ensure customer satisfaction. • Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth. • Complete Technical Product Assessments • Facilitate, coordinate, oversee product upgrades • Periodically complete health checks across products • Create & maintain customer Environment Profiles • Driving ticket resolution by working closely with the support teams. • Collaborate with cross-functional teams to understand customer issues and drive resolution • Collaborate with Professional Services and Project Manager during implementation • Maintaining overall account health for each account. • Periodically perform basic health checks across products.
🎯 Requirements
• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles in enterprise software customer support • Excellent customer service skills, with strong dedication to customer care. • Self-starter, adaptable and eager to learn new technologies • Great time manager and proficient multi-tasker. • Bachelor’s degree in a related technical field. • Flexible, a team player, strong collaborator • Ability to understand and analyze customer technical needs • Excellent verbal and written communication skills • Confident in person and by phone with large teams and audiences • Ability to participate, contribute and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams • Proficient knowledge of Windows based server OS such as Microsoft Windows Server • Knowledge of Active Directory and GPO • Knowledge of Network Topology/Layers • Knowledge of Networking Tools and Utilities • Knowledge of AV/Firewall Rules and Policies • Knowledge of Secure “machine to machine” communications • Knowledge of Virtualization • Knowledge of Security software • Knowledge of Windows Account Administration • Nice To Have: SQL experience is a plus • Nice To Have: Scripting language experience is a plus • Nice To Have: Cloud technology experience is a plus • Nice To Have: Linux experience is a plus
🏖️ Benefits
• creating a safer world through our cybersecurity SaaS portfolio • flexibility and trust in workplace culture • continual learning and growth recognition
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