Vice President, Practice Head – Energy & Services Growth

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🕒 July 1

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Bill Gosling Outsourcing

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1955

🤝 B2B

☁️ SaaS

💼 Consulting

💰 Private equity on 2007-02

B2B • SaaS • Consulting

Bill Gosling Outsourcing is a tech-enabled business process outsourcing (BPO) provider that delivers customer experience and contact centre services, account receivable and B2B collections, workforce management, learning and content development, quality assurance, and professional services such as business intelligence and business process management. The company combines human expertise with proprietary and third‑party technology platforms (NEQQO, GooseTek, a B2B Collections Platform and analytics/reporting tools) to provide data-driven, SaaS-enabled solutions and managed services across the UK, USA, Canada and other markets. Its website emphasizes analytics, privacy/consent management, and integrated CX and collections capabilities.

📋 Description

• Own and develop strategic account plans across a portfolio of key clients • Drive organic revenue growth (target: ~20–25% annually) • Identify and execute on upsell, cross-sell, and expansion opportunities • Map client organizations and uncover new areas of value creation • Build long-term, executive-level client relationships • Act as the SME for the vertical (Utilities / Energy / Home Services OR Auto) • Translate industry knowledge into commercial opportunities and scalable solutions • Partner with Operations and Technology teams to shape service offerings and delivery models • Provide practical, experience-based insight into client operations and business drivers • Support Sales in late-stage deals, solution validation, and onboarding • Contribute to value proposition development and market positioning • Help define target segments and growth opportunities within the vertical • Contribute to and execute go-to-market strategy for the vertical • Identify market trends, competitive insights, and innovation opportunities • Translate client and market feedback into actionable business improvements • Represent the company in client forums and industry conversations • Partner across Sales, Delivery, and Recruitment to ensure alignment and execution • Navigate internal trade-offs and constraints while protecting client outcomes • Influence without authority in a fast-paced, matrixed environment

🎯 Requirements

• 10+ years in BPO, outsourcing, or service-based environments • Strong background in account management / account growth leadership • Deep expertise in : Utilities / Energy / Home Services • Experience across both client-side and BPO/vendor environments strongly preferred • Proven ability to drive growth within existing accounts • Strong commercial acumen (understands margin, scalability, and trade-offs) • Ability to convert industry insight into revenue opportunities • Comfortable operating in cross-functional, high-accountability environments • Strategic thinker with a structured, data-informed approach • Deep understanding of how client businesses operate end-to-end • Strong presence and ability to influence senior stakeholders • Balanced approach: strategic thinking + hands-on execution • Confident, commercially driven, and outcome-oriented

🏖️ Benefits

• Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement. • Comprehensive Training : We offer extensive paid training to ensure you’re equipped for success. • Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do. • Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. • Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections. • State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. • Rewarding Work: Help businesses grow while making a real difference in people’s lives!