Content Operations Specialist

Job not on LinkedIn

October 15

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Binance

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Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

📋 Description

• Coordinate with internal and external stakeholders to achieve operational and performance KPIs across the Content BU. • Support campaign management, including Learn & Earn (L&E) and other content or educational initiatives — overseeing setup, tracking, and reporting. • Maintain and manage content and campaign calendars, ensuring alignment between product, marketing, and social media activities. • Work with tech, product, and compliance teams on operational requests such as new language integrations, front-end customizations, and legal or data-related updates. • Manage localization workflows for new articles, glossaries, and course content — from request to publication across multiple languages. • Track and maintain localization and access requests for the Content Management System (CMS), supporting new language onboarding and local team access. • Handle content-related customer service (CS) issues, including inquiries tied to courses, learning programs, and site experience. • Coordinate social media scheduling and content publishing for the Content BU, in collaboration with global marketing and regional teams. • Support data tracking and performance reporting, working closely with analytics teams to extract insights and optimize content strategy. • Perform ad-hoc operational duties to ensure efficient workflows and seamless cross-team collaboration.

🎯 Requirements

• 2–4 years of experience in operations, project coordination, or product management, preferably within an education, tech, or content-driven environment. • Strong organizational and multitasking skills, with the ability to manage multiple stakeholders and priorities across regions. • Excellent communication, problem-solving, and coordination abilities. • Experience with CMS platforms, localization processes, and data reporting tools (e.g. Google Analytics, Looker Studio, or equivalent). • Detail-oriented, proactive, and comfortable working in a fast-paced global environment. • Passion for education, content, and blockchain technology — experience in the crypto industry is a plus. • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages such as Mandarin would be an advantage.

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)