Customer Service Agent – Merchant Team

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November 19

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Binance

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Crypto • Fintech

Binance is the world's leading cryptocurrency exchange, serving over 235 million registered users across more than 180 countries. The platform offers a wide array of services, including the trading of over 350 cryptocurrencies in Spot, Margin, and Futures markets. Users can also buy and sell crypto via Binance P2P, earn interest through Binance Earn, and engage in NFT trading on the Binance NFT marketplace. Binance provides low transaction fees and diverse payment options, making it a preferred choice for cryptocurrency enthusiasts worldwide.

1001 - 5000 employees

Founded 2017

₿ Crypto

💳 Fintech

💰 Initial Coin Offering on 2020-12

📋 Description

• As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls • Independently provide accurate information to resolve problems/issues that arise • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations • You will escalate issues to your team leader, managers, and other departments as required • Adhere to the Quality Assurance standards set • Adhere to and comply with the schedule set by the Team Leader • Assist in the preparation of other processes as and when assigned/required by the Team Leader • Display good team working attitude and behavior within the team and other departments in the company

🎯 Requirements

• 2-3 years experience in frontline customer support, preferably in the financial or service industry • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience • Both adaptable and resilient, able to operate in a quickly changing environment • Great at multitasking, prioritizing, and managing time effectively. • You must have a fast internet connection (5mpbs broadband internet connection at least) • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

🏖️ Benefits

• Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)