Customer Success Specialist

🕒 6 days ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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BinSentry

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🌾 Agriculture

🔧 Hardware

☁️ SaaS

Agriculture • Hardware • SaaS

BinSentry is a company that provides AI-enhanced, solar-powered, self-cleaning machine-vision sensors paired with a cloud-based subscription platform to monitor feed inventory in bins and silos for livestock and feed operations. They combine installed hardware, lifetime-warrantied equipment, and a managed service model (installation, maintenance, analytics, and critical event management) to give real-time, actionable inventory data that reduces feed waste, trucking and labor costs, and out-of-feed events for large agricultural customers.

📋 Description

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts - assigned roughly 30 customer accounts. • Deliver strong onboarding and training program to BinSentry’s commercial Customers • Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training • Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful • Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers • Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users • Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion. • Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers • Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication • Listen to customers and ensure a strong customer feedback loop exists throughout the company

🎯 Requirements

• University/College degree or equivalent • 3+ years of Customer Success experience or equivalent in Account Management • 3+ years Customer Success experience directly managing a book of business greater than $1MM ARR • Familiarity with following onboarding / training processes • Knowledge of or willingness to learn agricultural feed supply chain • Must have a valid passport • Must be willing to travel at least 25% of the time

🏖️ Benefits

• Comprehensive benefits package, including health, and dental • Competitive compensation and an equity and bonus package • A meaningful mission in which you are invited to participate • Brag-worthy swag