Managed Service Lead, Cybersecurity

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3 days ago

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Biogen

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Biotechnology • Healthcare Insurance • Pharmaceuticals

Biogen is a biotechnology company dedicated to discovering, developing, and delivering innovative therapies for people living with serious neurological diseases, including Alzheimer's disease, multiple sclerosis, and spinal muscular atrophy. With a strong emphasis on research and development, Biogen continues to advance the science of neurology through clinical trials and strategic partnerships, while also striving for access and health equity in healthcare.

5001 - 10000 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Lead continuous service evaluation and improvement initiatives, collaborating with stakeholders to identify and remediate service line and technology issues. • Own and drive service improvement plans, managing timelines, deliverables, resource allocation, change management, and stakeholder engagement. • Work cross-functionally to manage risk and troubleshoot within complex infrastructures, maintaining command over major incidents affecting core service lines. • Ensure compliance with regulatory requirements such as SOX and GxP by maintaining thorough documentation, including runbooks, policies, and procedures. • Develop and manage talent within your team, fostering a culture of success and growth. • Implement lasting solutions and services for multiple stakeholders, demonstrating a proven track record of customer success outside traditional IT and Cyber organizations.

🎯 Requirements

• 10+ years of experience in IT service management and/or management of an MSP staff within a regulated industry • At least 5 years of experience with cybersecurity initiatives supporting Identity Governance and Privileged Access Management which includes identify access technologies, i.e. MS Active Directory, Okta, SailPoint, CyberArk • Proven success in managing complex programs and projects. • Strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains. • A track record of customer success with business stakeholders outside of the IT and Cyber organizations. • The ability to implement lasting solutions and services to multiple stakeholders • Demonstrated success in talent development and management. • Bachelor’s Degree in a related field

🏖️ Benefits

• Medical, Dental, Vision, & Life insurances • Fitness & Wellness programs including a fitness reimbursement • Short- and Long-Term Disability insurance • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31) • Up to 12 company paid holidays + 3 paid days off for Personal Significance • 80 hours of sick time per calendar year • Paid Maternity and Parental Leave benefit • 401(k) program participation with company matched contributions • Employee stock purchase plan • Tuition reimbursement of up to $10,000 per calendar year • Employee Resource Groups participation