Associate Manager, Quality Assurance – Operations

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BioScript Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💊 Pharmaceuticals

🤝 B2B

Pharmaceuticals • B2B

BioScript Solutions is a Canadian specialty pharmacy and specialty-care services provider that helps patients with chronic and complex conditions access specialty drug therapies. The company operates infusion clinics and pharmacies, runs patient support programs, and offers wholesale pharmaceutical distribution and third-party logistics to manufacturers, payors and healthcare practitioners across Canada. BioScript focuses on patient-centred care, medication delivery and care coordination to improve health outcomes and simplify access to specialty treatments.

📋 Description

• Quality Event Management (Incidents / Deviations / Investigations) Lead intake, triage, and tracking of quality events (incidents and deviations), ensuring accurate classification, risk assessment, escalation, and on-time initiation of investigations. • CAPA Management (Corrective and Preventive Actions) Own CAPA governance from initiation through closure: ensure appropriate linkage to incidents/deviations/audit findings/complaints, clear problem definition, risk-based prioritization, and compliant documentation. • Change Control Management Lead the change control process for operational, procedural, system, supplier, and material changes: ensure changes are appropriately documented, risk assessed, and reviewed/approved by required stakeholders. • Data Insights, Metrics, and Continuous Improvement Own QA Operations performance reporting (KPIs/KRIs) including event volume and aging, investigation and CAPA cycle time, effectiveness, recurrence, and change control throughput; ensure data quality and consistent definitions. • Maintain inspection/audit readiness for QA Operations processes by ensuring procedures, training, and records support consistent execution.

🎯 Requirements

• Education: Bachelor’s degree in life sciences, pharmacy, nursing, health administration, quality, or a related discipline (or equivalent combination of education and experience). • Experience: 5+ years of progressive quality experience in a regulated healthcare environment (PSP, clinical services, specialty pharmacy, distribution/logistics, or GxP) with demonstrated ownership of investigations/deviations/incidents, CAPA, and change control; prior people leadership or strong experience leading teams/cross-functional initiatives preferred. • Skills: Strong working knowledge of investigation practices, CAPA governance, and change control; effective root cause analysis and risk-based decision making; excellent documentation and stakeholder communication; strong organization and ability to manage priorities/aging items; ability to translate metrics and trending into actionable insights; demonstrated coaching/people leadership capability. • Experience with structured problem-solving and continuous improvement methodologies (e.g., DMAIC, Lean, A3, 8D) is an asset. • English proficiency is required for this position to effectively communicate with internal and external stakeholders. Bilingualism (French and English) may be required depending on the specific role, location, and the needs of the organization.

🏖️ Benefits

• Epic Work-Life Balance: Flexible remote work options because we value your time and well-being. • Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers. • Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey. • Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.