Senior Customer Success Specialist – Software Implementation, Onboarding

🕒 August 6

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BIS Safety Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

📋 Compliance

Education • Compliance

BIS Safety Software is a technology company that specializes in compliance and learning management software designed for Environment, Health, and Safety (EHS) professionals. Their cloud-based application includes a variety of tools such as a Training Record Management System, Classroom Calendar Management, Training Matrix, and Digital Folders, enabling EHS professionals to manage training and compliance effectively. The company's SafetyNET program connects over 500 safety training organizations, providing users access to a broad range of safety training courses through a centralized platform. BIS Safety Software is dedicated to enhancing industry safety performance through innovative training solutions and collaborative partnerships.

📋 Description

• Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform • Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs • Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey • Configure client environments, including training matrices, user setup, and implementation requirements • Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform • Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track • Provide prompt, solution-focused support via phone and email • Partner with internal teams to resolve implementation challenges and continuously improve the client experience • Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources • Drive successful client adoption for long-term success with BIS Safety Software

🎯 Requirements

• 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role • Experience working with SaaS platforms or other technology products • Experience managing multiple client implementations/projects simultaneously • Experience onboarding mid-market and/or enterprise clients • Strong technical aptitude and confidence learning new software platforms • Genuine interest in helping people succeed and delivering exceptional customer experiences • Ability to build rapport with stakeholders at all organizational levels • Excellent communication skills and ability to explain technical concepts clearly • Ability to manage multiple clients, priorities, competing deadlines, and details in a fast-paced environment • Initiative, proactive problem-solving, and composure under pressure • Curiosity, adaptability, and willingness to learn new technology • Ability to collaborate across teams • Flexible schedule with occasional adjustment of working hours to support clients across different time zones

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP) • Full medical, dental, and vision coverage • Life insurance and disability insurance • Health spending account • Flexible working hours • On-the-job training and growth opportunities • Free on-site parking