Senior Customer Success Specialist – Software Implementation, Onboarding

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

BIS Safety Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

BIS Safety Software is a technology company that offers compliance and learning management software to meet the needs of Environment, Health, and Safety (EHS) professionals. This cloud-based software application includes a Training Record Management System, a Classroom Calendar Management module, a Training Matrix, a Learning Management System, Digital Folders, plus Online Forms that can be used for site inspections, hazard assessments, incident management, preventive maintenance, competency evaluations, and more. We provide training solutions for the safety industry, including hundreds of safety training organizations throughout North America and across the world.

📋 Description

• Lead onboarding and implementation projects for new clients, ensuring a smooth and successful transition to the BIS Safety Software platform. • Deliver engaging virtual and/or in-person training sessions tailored to each client's workflows, business processes, and learning needs. • Build trusted relationships with client administrators, project teams, and stakeholders throughout the onboarding journey. • Configure client environments, including training matrices, user setup, and implementation requirements. • Support data migration by helping clients migrate historical training records and data from previous systems into the BIS platform. • Coordinate onboarding timelines by managing training schedules, project milestones, and follow-up meetings to keep implementations on track. • Provide prompt, solution-focused support via phone and email, ensuring clients feel confident throughout their onboarding experience. • Partner with internal teams to resolve implementation challenges and continuously improve the client experience. • Identify opportunities for continuous improvement across onboarding processes, documentation, and educational resources. • Drive successful client adoption, ensuring clients are positioned for long-term success with BIS Safety Software.

🎯 Requirements

• 5+ years of experience in Customer Success, Client Onboarding, Software Implementation, Training, or a similar client-facing role. • Experience working with SaaS platforms or other technology products. • Demonstrated experience managing multiple client implementations/projects simultaneously. • Experience onboarding mid-market and/or enterprise clients. • Strong technical aptitude and confidence learning new software platforms.

🏖️ Benefits

• Employee Stock Ownership Plan (ESOP) • Full medical, dental, and vision coverage • Life insurance and disability insurance • Health spending account • Flexible working hours • On-the-job training and growth opportunities • Free on-site parking