Senior Sales Associate

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July 16

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Bizbox Publishing

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Media • Fashion • Beauty

Bizbox Publishing is an innovative creative media services company that partners with top brands in the wedding, fashion, beauty, media, and entertainment industries worldwide. The company offers publishing and creative services, producing content and media partnerships for lifestyle and entertainment brands, and operates offices in Delhi and Pune while recruiting creative professionals.

201 - 500 employees

📱 Media

👗 Fashion

💄 Beauty

📋 Description

• The sales employees will be responsible for responding directly to emails ensuring excellent experience for potential customers. • This individual is someone who orients to meeting targets without sacrificing customer quality. • This position will be responsible for understanding standard operating procedures, following instructions, and have a desire to help future customers. • Follow the workflow of the sales department. • Complete tasks related to answering questions while maintaining the highest quality standards. • Communicate clearly in written English in emails and chat communications • Quality control of the sales experience and communication • Follow processes and procedures for the department • Understand goals for productivity to ensure targets are met • Receive constructive feedback and coaching when needed • Help your co-workers maintain organization for all sales cases • Other administrative tasks and projects as assigned by manager • Help your team understand standards and operating procedures • Chat communications response time is less than 30 seconds from initial outreach • 12-hr turn around for all client communications, completing queue each shift • 100% Assigned Email Responses • Chat communications within set benchmarks • Work with the management team to develop creative solutions • HEROIC CUSTOMER SATISFACTION & SUPPORT • 5-Star Client Rating • 100% Client Satisfaction • Empower a successful user experience for our users • Timely and Accurate

🎯 Requirements

• 2+ years sales, inside sales, or customer service experience • Ability to think critically and resolve issues and challenges • Fluent in English and the ability to comprehend and communicate both verbally and in writing • Communicate clearly and quickly to all chat communications • Have work experience in client services or sales • Have a professional track record within sales or customer service communications • Proficiency in organizational skills and time management • Driven to be self-motivated, reliable, and responsible

🏖️ Benefits

• Creative Media Production