Regional Support Partner – Club Membership

Job not on LinkedIn

October 14

🎸 Tennessee – Remote

Although this job is listed in Tennessee, this company may be open to hiring remote in other states.

💵 $67.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

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BJ's Wholesale Club

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Retail • B2C

BJ's Wholesale Club is a membership-only retail chain focusing on delivering unbeatable value and outstanding service to its members. The company emphasizes a culture that supports inclusivity and career growth, offering roles in club operations, distribution centers, corporate settings, and specific departments like BJ's Optical. BJ's Wholesale Club is known for providing substantial discounts and a wide range of products, aiming to add value to its members' shopping experiences.

10,000+ employees

Founded 1984

🛒 Retail

👥 B2C

📋 Description

• Reports directly to the Field Membership Manager, the Field Membership Specialist is responsible for supporting and driving membership efforts and results for assigned region/clubs. • Spends dedicated time and attention with operational leadership to directly influence the drive for optimum member experience and membership performance. • With Field Membership Manager, identifies areas of opportunity and/or priority. • Reinforces membership policies and procedures to ensure compliance with company standards. • Drive For Results: Approach business challenges with a focus on solutions, aim to exceed expectations, align business objectives with corporate strategy, and establish measurable outcomes for performance. • Communicate with Excellence: Ability to share a vision and communicate clearly across audiences. • Focus on Member Service and Experience: Understand the needs of our member, be responsive to their requests and do our part to provide club members with an exceptional experience across the club channel. • Guarantee service excellence through all points of contact. • Launch and guide in-club implementation of company Membership priorities and initiatives, including acquisition, retention, loyalty, and experience. • Deliver clear, concise, and consistent communication on key Membership topics (i.e., results, promotions, etc.) at every level. • Champion optimum Membership Experience and drive MSAT/VOM results.

🎯 Requirements

• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training and coaching team members, and driving and communicating results. • Able to own and deliver against strategic initiatives and objectives. • Experience gathering and analyzing data to guide decision making and improve performance. • Proficient in Microsoft Office Suite; including Excel, Word and Power Point. • Committed to driving outstanding service to all Members. • Open availability required • Previous loyalty, retail sales and/or training experience preferred. • Multi-unit experience a plus.

🏖️ Benefits

• BJ’s pays weekly • Eligible for free BJ's Inner Circle and Supplemental membership(s)* • Generous time off programs to support busy lifestyles* • Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty • Benefit plans for your changing needs* • Three medical plans**, Health Savings Account (HSA), two dental plans, vision plan, flexible spending • 401(k) plan with company match (must be at least 18 years old) *eligibility requirements vary by position **medical plans vary by location