Strategic Account Manager

🕒 May 28

🗽 New York – Remote

🗽 New York – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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Blockdaemon

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🌐 Web 3

💸 Finance

💰 $33.1M Venture Round on 2022-07

Blockchain • Web 3 • Finance

Blockdaemon is a company that provides comprehensive blockchain infrastructure services tailored for institutional clients, including financial institutions and crypto-native companies. They offer a unified platform ('daemonOS') for secure node operation, staking, wallet management, and blockchain transaction facilitation. Blockdaemon’s services allow users to build, launch, and grow blockchain-based protocols with access to real-time blockchain data, API integration, and high-security standards. Their solutions support various major blockchain protocols like Ethereum, Polkadot, and Solana, ensuring seamless integration and scalability for Web3 applications. The company is committed to facilitating the blockchain economy with reliable and compliant infrastructure solutions.

📋 Description

• Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers • Build and maintain multi-threaded relationships across business, engineering, operations, and executive stakeholders • Develop and execute account plans that define long-term vision and strategic priorities • Act as a trusted strategic advisor translating Blockdaemon’s product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems • Lead renewal conversations, including pricing, scope, and terms • Identify and qualify expansion opportunities across Blockdaemon’s product suite, new protocols, new services, new business units within the account • Partner with Sales leadership on pricing strategy and commercial structuring for new services • Drive recurring strategic business reviews that surface value delivered and shape forward-looking opportunity • Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship • Build account-specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship • Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity • Mobilize Solutions Architects and Product Management to address client technical needs • Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue • Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved • Work alongside Marketing, Legal, and Finance to support the full account lifecycle

🎯 Requirements

• at least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients • Track record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts • Strong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation • Working knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services • Comfort with pace and ambiguity, shifts easily between strategic, client-facing, and tactical work • Technical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners • Executive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions.

🏖️ Benefits

• Health insurance • 401(k) matching • Remote work options