Field Service Engineer

Job not on LinkedIn

November 14

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $100k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Block Imaging

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Healthcare Insurance

Block Imaging is a company dedicated to the buying, selling, and servicing of medical imaging equipment worldwide. They specialize in providing used and refurbished imaging systems and parts, with a comprehensive stock of over 300 systems and 35,000 parts. Block Imaging places a high priority on customer success and satisfaction, offering services such as project coordination, equipment servicing, and importation support. They aim to give imaging equipment a second chance at life while emphasizing the importance of people and integrity in their operations. Block Imaging also provides extensive resources and learning centers to assist with imaging projects.

201 - 500 employees

Founded 2023

⚕️ Healthcare Insurance

📋 Description

• Responsible for providing high-quality technical support and service to our medical imaging customers. • This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets the highest operational standards. • You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications. • Service medical imaging equipment focused within the United States. • Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications. • Ensure the system operates effectively to meet customer needs and expectations. • Move the company forward in engineering competency. • Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams. • Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues. • Continual expansion of knowledge base in the repair and installation of equipment. • Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement. • Remain available to address technical issues and respond to inquiries promptly. • Document newly developed processes and provide training to end users. • Perform additional duties as assigned to support team and organizational goals.

🎯 Requirements

• Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus. • Mechanical aptitude and desire to solve problems using initiative and critical thinking skills. • Ability to work on concurrent projects and ensure timelines are met. • Capable of building positive working relationships with team members, customers and vendors. • Ability to be flexible and resolve situations with confidence and mature leadership. • Solution-oriented professional who treats others with dignity and respect. • Hold self to a high standard while ensuring projects are completed on time. • Experience in delivering and demanding a high level of customer service. • Thorough knowledge of safety regulations. • Exceptional communication skills, including active listening, clear verbal expression, and effective writing. • Proficient in Excel, Word, Outlook, keyboarding, and internet research. • Strong attention to detail with consistent follow-through on tasks and responsibilities. • Computer diagnostic software and hardware. • Database entry and management. • Collaborative team player who promotes open communication and shared success. • Self-starter who can fill 'down time' in productive ways. • Valid driver’s license and proof of safe driving history. • Submit to and successfully complete MVR and criminal background check and drug screen. • Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles. • Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles. • Must be 21 or older to drive company vehicle.

🏖️ Benefits

• Health, Vision, Dental & More : We provide competitive insurance options, including medical, dental, and vision coverage. • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses. • Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. • In addition, team members receive two “People Matter” days annually for volunteering in your community. • Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals. • 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training. • Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members. • Tuition Assistance: After three-months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. • Employee Referral Bonus Program: We believe great people know great people! When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus as a thank-you for helping us grow our talented team. • Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.