Customer Success Partner, Retail Industry

Job not on LinkedIn

🕒 April 8

🌵 Arizona, Texas – Remote

🌵 Arizona – Remote 🤠 Texas – Remote

💵 $120.3k - $151.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Blue Yonder

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential

📋 Description

• Serve as one of the primary points of contact as a trusted strategic advisor to your customers. • Gain a deep understanding of your customers and their operations within their respective retail sub-verticals. • Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT) • Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape. • Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices • Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding • Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

🎯 Requirements

• At least 10 years' relevant industry experience • Minimum of 6-8 years of retail supply chain and/or retail customer-facing experience • Breadth and depth of retail supply chain domain knowledge and experience is required • Clear executive presence and strong presentation abilities • Strong negotiation and stakeholder management skills • Detail-oriented with a commitment to driving and tracking consistent engagement processes • Strong business and analytical acumen, with knowledge and understanding of the SaaS technology landscape • Bachelor's degree in business, Supply Chain Management, or related field

🏖️ Benefits

• Comprehensive Medical, Dental and Vision • 401K with Matching • Flexible Time Off • Corporate Fitness Program • A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more