Centralized Support Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $69k - $129k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Support the branch and/or region in achieving business objectives through operational support and management of sales compliance and regulatory requirements • Foster a culture aligned with BMO’s purpose, values, and strategy • Connect work to BMO’s purpose, set goals and expected outcomes, and ensure accountability • Build interdependent teams and collaborate across functional and operating groups • Attract, retain, coach, recognize, and develop employees; manage poor performance • Provide input to market business development plans • Address client concerns and escalations • Perform risk assessments and compliance monitoring; recommend risk and regulatory solutions • Analyze issues, data, and strategic problems to provide insights and recommendations • Support strategic plans and initiatives with internal and external stakeholders, including regulators • Track initiative metrics and milestones and ensure stakeholder alignment • Coordinate databases in accordance with data governance standards • Monitor performance, identify issues, and produce regular and ad-hoc reports and dashboards • Lead or participate in change management and communications activities • Prepare compliance monitoring and risk assessment documentation and findings • Execute administrative reviews, regulatory filings, and transaction reporting • Maintain branch organization, delegation templates, and policies and procedures • Supervise cash and securities responsibilities and operational compliance • Lead operational programs and assess execution quality • Act as a subject matter expert on business applications and systems • Monitor operational controls and support corrective actions • Source sales and service professional candidates • Support trainee mentorship and supervise performance during and after the 18-month training period • Design, implement, and manage core business/group processes and programs • Develop tools and training programs and deliver training as needed • Provide administrative and operational support for financial and transactional processing, account processing, documentation, and compliance • Maintain service standards, escalate irregularities, and follow risk and compliance policies • Protect the Bank’s assets and comply with regulatory, legal, and ethical requirements

🎯 Requirements

• Typically 5–7 years of relevant experience • Post-secondary degree in a related field of study or an equivalent combination of education and experience • Sales and service experience preferred • In-depth operational experience • Supervisory/leadership experience • In-depth experience with financial planning products and related technologies • Must meet licensing and certification requirements for the team, branch, and jurisdiction where the mandate is fulfilled • Deep knowledge and technical proficiency gained through extensive education and business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • In-depth data-driven decision-making skills

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process