Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
1001 - 5000 employees
💳 Fintech
💸 Finance
🤝 B2B
Customer Success Manager – Voice of Customer
Job not on LinkedIn
October 21
🗣️🇪🇸 Spanish Required
Bold
Fintech • Finance • B2B
Bold is a company that provides digital financial solutions to businesses through its comprehensive payment system. It offers a variety of dataphones (card terminals) for in-person payments, as well as online payment solutions via payment links, buttons, and more. Bold also provides a financial account for businesses to manage their funds, with features such as instant payment reception, pre-approved loans, and business management tools. These services aim to help businesses easily accept payments and grow their operations. Additionally, Bold offers educational resources through its academy and provides robust customer support through various channels. The company is committed to enhancing business operations by simplifying the payment process and offering financial products to support growth.
1001 - 5000 employees
💳 Fintech
💸 Finance
🤝 B2B
📋 Description
• Liderar y desarrollar el Squad de Customer Success, definiendo la visión, estructura y los procesos óptimos para una gestión proactiva y de alto impacto del ciclo de vida del comercio (CLM). • Establecer la cultura del equipo, enfocándola en el crecimiento, la retención, y la defensa activa del cliente. • Ser el dueño estratégico de la métrica Net Promoter Score (NPS) de Bold. • Trabajar de la mano con los Product Managers, actuando como el socio estratégico que traduce la Voz del Cliente (necesidades, pain points) y los hallazgos de la investigación en requerimientos de producto prioritarios y mejoras en el roadmap de Bold. • Vincular directamente la mejora del NPS y la efectividad del equipo CS con KPIs de negocio críticos, como la reducción del Churn y el aumento del Lifetime Value (LTV).
🎯 Requirements
• Profesional en Administración de empresas, Ingeniería industrial, Economía o afines. • 4+ años de experiencia en equipos de Producto, investigación, marketing o similares. • Preferiblemente experiencia en Startup. • Deseable Postgrado. • Manejo de Excel Avanzado. • Conocimiento y experiencia en investigación y Análisis de resultados.
🏖️ Benefits
• Póliza de salud • Acciones de la compañía de etapa temprana con alto potencial de retorno • Salario competitivo • Apoyo económico para educación • Días libres adicionales a las vacaciones • Bono para salud visual • Bienestar emocional
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