Director, Product Design and UX Research

September 3

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Bonterra

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B2B • Non-profit • Social Impact

Bonterra is a company that provides purpose-built software solutions designed to enhance the impact and efficiency of nonprofits, corporations, foundations, and public agencies. Their products include tools for corporate social responsibility, strategic philanthropy, employee engagement, grants management, case management, and fundraising. Bonterra empowers organizations with the software, coaching, and expertise needed to maximize their social impact and streamline their operations. The company focuses on serving changemakers aiming to improve social good, expand their supporter base, and achieve greater community outcomes.

1001 - 5000 employees

🤝 B2B

🤝 Non-profit

🌍 Social Impact

📋 Description

• Reporting to the VP, Product Design & Research, you will set vision and raise the bar for a multi‑product portfolio. • Operate as a player‑coach—hands‑on with important work while coaching and growing a multidisciplinary team across products. • Bring research, accessibility, and systems thinking together to deliver inclusive, high‑quality experiences with measurable outcomes. • Drive end‑to‑end design and research strategy aligned to business goals, product outcomes, and customer value. • Champion accessibility (WCAG 2.x/3.0) and inclusive design principles. • Establish clear quality bars and design standards; scale excellence through design systems, guidelines, and reusable patterns. • Integrate qualitative and quantitative research into product decisions. • Partner with Product, Engineering, Data, and GTM to define strategy, shape roadmaps, and deliver outcomes. • Use AI tools to improve workflows and collaboration. • Build operating rituals that improve velocity, quality, and alignment. • Develop talent—hire, onboard, mentor, and create growth pathways. • Define and track UX health metrics to measure impact. • Represent design and research at the leadership table. • Provide empathetic leadership to union and non-union employees.

🎯 Requirements

• 8–10+ years in product design/UX (or equivalent experience), including 4–6+ years leading multidisciplinary design and research teams; experience leading managers is a plus. • Proven success leading end‑to‑end product design and UX research for complex B2B SaaS or platform products. • Data‑driven: sets success metrics, instruments analytics, runs and interprets experiments (e.g., A/B), and combines quantitative and qualitative evidence to guide decisions and show impact. • Deep competence in core design skills (information architecture, interaction design, prototyping, visual communication) and in applying research to guide solutions. • Strong grasp of accessibility standards (WCAG) and inclusive design; experience running accessible research and reviews. • Portfolio of shipped, high‑quality product work illustrating the systems, process, and research and data behind it. • Excellent collaboration with Product, Engineering, and Data; adept at planning, scoping, and delivering complex programs. • Clear, persuasive communicator comfortable presenting to executives and influencing cross‑functional decisions. • At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

🏖️ Benefits

• Generous Flexible Time Off (FTO) Policy • Up to 15 paid company holidays including some commemorating social justice events and self-care • Paid volunteer time • Resources for savings and investments • Paid parental leave • Paid sick leave • Health, vision, dental, and life insurance with additional access to health and wellness programs. • Opportunities to learn, develop, network, and connect