Senior Software Support Engineer

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Boomi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

☁️ SaaS

🔌 API

🏢 Enterprise

SaaS • API • Enterprise

Boomi is a leading provider of intelligent integration and automation solutions, empowering organizations to streamline business processes and accelerate digital transformation. With a strong focus on integration platform as a service (iPaaS), Boomi enables the secure deployment and management of APIs, integration of applications and data, and automation of workflows using AI-powered solutions. Trusted by over 20,000 customers, Boomi's platform supports a wide array of industries including manufacturing, healthcare, financial services, and more. Their extensive library of pre-built connectors, user-friendly interface, and robust customer support foster seamless integration and connectivity across cloud and on-premise environments. Recognized for its innovation and excellence, Boomi transforms complex integration challenges into manageable solutions, contributing significantly to efficiency and productivity in business operations.

📋 Description

• Manage complex customer issues and share your technical expertise to ensure timely, accurate solutions. • Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking. • Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions. • Be an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. • Quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems. • Deliver excellence to our customers, our company, and our colleagues.

🎯 Requirements

• Effective communication and presentation skills with both technical and non-technical • Ability to empathize with the customer • Experience troubleshooting customer issues • Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script • Windows and Linux OS experience • Cloud-based software application experience, including installation, administration, and troubleshooting • Ability to analyze error logs for Java programs, Windows OS, Linux OS • Passion to continue learning • Advanced knowledge of performance tuning techniques and tools (Bonus) • Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP) (Bonus) • Understanding of database administration (Bonus) • Understanding of network fundamentals, including network trace analysis (Bonus) • API design and development experience (Bonus) • Thorough understanding of how data is transmitted securely across the network (Bonus) • Boomi platform certifications and/or knowledge (Bonus) • NetSuite, Salesforce, Hadoop, Linux system administration (Bonus) • Knowledge of Postman and OAuth 2.0 (Bonus) • IT Consultant or Software Developer experience (Bonus) • 3 - 5 years work experience (Bonus)

🏖️ Benefits

• Base compensation • applicable bonus