Field Service Engineer, Ultrasound

October 28

🎸 Mississippi – Remote

Although this job is listed in Mississippi, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 Field Service Engineer

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Boston Imaging

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Healthcare Insurance • Hardware • Medical

Boston Imaging is a company that markets innovative medical imaging technologies, focusing on digital radiography and ultrasound systems. As the United States headquarters for the distribution of Samsung's digital radiography and ultrasound equipment, Boston Imaging is committed to delivering fast, easy, and accurate diagnostic solutions. Their products are designed to enhance patient care, improve patient satisfaction, and increase workflow efficiency in healthcare institutions. Boston Imaging's advanced medical technologies are used by leading healthcare providers, demonstrating their commitment to being leaders in healthcare imaging.

51 - 200 employees

⚕️ Healthcare Insurance

🔧 Hardware

📋 Description

• Responsible for escalated onsite support for our premium ultrasound imaging products within the tier one hospital networks • Represent Samsung as the subject matter expert in Ultrasound and serve as the “go to” resource for difficult service issues • Develop strong relationships with the end users and participate in the sale of both new systems and service contracts • This position is unique requiring both highly technical skills and participation in the sales process, it is both tactical and strategic, which will be essential to the success of the sales growth of high-end ultrasound products • This position will also be responsible for providing direction and assistance to “generalist” field service engineers either contracted or direct/dealer employees

🎯 Requirements

• Technical degree in electrical or software engineering, or other related discipline or equivalent experience preferred • 10 plus years in field service preferred • Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex technical issues • Must be able to be compliant with hospital credentialing requirements • Wide degree of creativity, leadership, and latitude is expected • Relevant and demonstrable technical support service experience in the Ultrasound environment • Strong working knowledge of Ultrasound hardware and software operating systems • Ability to work professionally with all levels of hospital organization staff • Excellent organizational, time management, written and verbal communication skills • Ability to complete multiple tasks with minimal direction • Ability to travel 75% of the time • ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream • Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking • Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment • Willing to travel overnight • Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required • Budget, expense, and resource management experience required • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management Position is administered in an extremely fluid, fast paced, at time high pressure, with multiple high priority demands. • The employee is exposed to various business environments such as: extremely busy hospitals or clinics where down time creates stress for the business and the patient

🏖️ Benefits

• 4 Different Blue Cross/Blue Shield Medical Plans to meet your needs • Dental coverage through BlueCross/Blue Shield Dental • Vision coverage by Blue Cross/Blue Shield • Company paid Short-term and Long-term Disability coverage • $1 for $1 401k match up to 5% managed by Fidelity • Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!