Customer Service Agent

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February 12

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BPO2B Global Inc

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People Performance Innovation

51 - 200 employees

📋 Description

• As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. • This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. • Provide effortless customer experiences regardless of the chosen modality. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • From a single interface handle all interactions from multiple channels. • Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. • Ensure customer satisfaction and maintain professional customer support. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Report all customer complaints for follow-up by appropriate department/personnel. • Follow communication procedures, guidelines and policies. • Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.

🎯 Requirements

• Proven call center or customer service experience preferred. • Advanced English (B2 level or above). • Strong soft skills and communication skills. • Basic understanding of office and computer systems/software. • Must have excellent organizational and multitasking skills.

🏖️ Benefits

• Competitive base salary with performance-based incentives. • Opportunities for career advancement within the organization.