Brazilian Call Center and Latin America - BrazilDesk
BPO • Customer Support • SaaS
BrazilDesk is a Business Process Outsourcing (BPO) company based in Brazil that specializes in providing customer support services across Latin America. Since its founding in 2014 in Rio de Janeiro, BrazilDesk has evolved from a digital marketing agency into a provider of outsourced call center, IT support, HR, and back-office services. The company offers multilingual support via chat, social media, email, and phone, featuring a dedicated team of bilingual and trilingual agents fluent in Portuguese, Spanish, and English. BrazilDesk caters to various sectors including technology, SaaS, fintech, gaming, and healthcare, ensuring high-quality service and operational efficiency for international businesses looking to establish a presence in Brazil and broader Latin America.
11 - 50 employees
Founded 2016
☁️ SaaS
Agente de Suporte ao Cliente - Espanhol Nativo
Job not on LinkedIn
April 26
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
Brazilian Call Center and Latin America - BrazilDesk
BPO • Customer Support • SaaS
BrazilDesk is a Business Process Outsourcing (BPO) company based in Brazil that specializes in providing customer support services across Latin America. Since its founding in 2014 in Rio de Janeiro, BrazilDesk has evolved from a digital marketing agency into a provider of outsourced call center, IT support, HR, and back-office services. The company offers multilingual support via chat, social media, email, and phone, featuring a dedicated team of bilingual and trilingual agents fluent in Portuguese, Spanish, and English. BrazilDesk caters to various sectors including technology, SaaS, fintech, gaming, and healthcare, ensuring high-quality service and operational efficiency for international businesses looking to establish a presence in Brazil and broader Latin America.
11 - 50 employees
Founded 2016
☁️ SaaS
📋 Description
• Atendimento via chat, e-mail e telefone • Suporte a software • Registro de chamados (sistema de ticketing) • Solução de problemas • Escalonar de chamados • Espanhol nativo e inglês (nível empresarial) e português (nível empresarial) • Modalidade remoto • Contratação PJ (inicialmente) • Contrato de experiência de um a três meses (PJ) com renovação (CLT)
🎯 Requirements
• Experiência com atendimento ao cliente (presencial ou por telefone) • Bons conhecimentos de Windows e redes para suporte • Habilidade com sistemas • Espanhol nativo e bom conhecimento do inglês e português para comunicação interna • Excelente escrita • Computador pessoal • Local sem ou com pouco ruído externo • Conhecimento das ferramentas do Google.
🏖️ Benefits
• Headset e fones pela empresa • Você precisa ter um computador
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