Customer Success Manager, Enterprise

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12 hours ago

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Bridgit

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Wasting hours using spreadsheets for your construction workforce planning? Meet Bridgit Bench - the #1 workforce planning software trusted by top ENR general contractors like Balfour Beatty, Rogers-O'Brien, Ryan Companies, Skanska, and more.

51 - 200 employees

📋 Description

• Own the relationship with key enterprise customers from onboarding through expansion • Drive adoption by building tailored success plans that meet each customer’s unique goals • Navigate complexity—you’ll manage multi-stakeholder accounts across regions, departments, and user levels • Lead strategic reviews that demonstrate ROI, deepen alignment, and surface new opportunities • Mitigate risk and flag issues early with a proactive, no-surprises approach to account management • Partner cross-functionally with Sales, Product, Support, and Onboarding to advocate for customer needs and ensure a seamless experience • Support renewals and expansions by aligning Bridgit to customer goals and identifying untapped value

🎯 Requirements

• A strategic operator with 5+ years managing enterprise accounts in Customer Success or Account Management (preferably SaaS) • A natural leader—you know how to command a room, speak the language of the C-suite, and build trust at every level of an organization • A bulldog with polish: persistent, solutions-oriented, and always pushing for what’s best for the customer and for Bridgit • A strong project manager—organized, proactive, and able to juggle competing priorities without dropping the ball • Deeply curious and data-informed—you ask great questions, spot patterns, and bring insight to every conversation • Collaborative by nature—you work well with others and know how to bring people along, both internally and externally • Bonus Points • Experience working with customers in construction, project management, or field-based industries • Familiarity with Salesforce or other CRM tools • Experience building or improving customer-facing playbooks or scaled programs

🏖️ Benefits

• A collaborative, autonomous environment where you can make an impact quickly • A culture that encourages innovation and professional growth • Competitive salary and equity options • Perks and benefits including unlimited vacation, 4-hour Fridays