Senior Customer Success Manager

Job not on LinkedIn

August 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

Apply Now

Receive Emails with Similar Jobs

Brightidea

WebsiteLinkedInAll Job Openings

SaaS • Productivity • Enterprise

Brightidea is a leading software company that specializes in Idea and Innovation management, providing a platform for organizations to capture, share, and evaluate employee ideas. Their software supports activities such as crowdsourcing challenges and hackathons, enabling companies to drive open innovation and manage a portfolio of initiatives effectively. Brightidea's tools help organizations scale their innovation efforts, ultimately generating substantial financial impacts and fostering a culture of continuous improvement and collaboration.

51 - 200 employees

Founded 1999

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Ensuring real customer value, success, adoption, and renewals • Develop account expansion strategies for customers with high-growth potential to hit up-sell and cross sell targets • Consult with customers on their internal learning and development strategy and influence leaders to drive change across their organization • Onboard new customers. Partner with Implementation Engineers to ensure successful project management and ongoing support of custom features • Create a customer feedback loop with product management to surface customer requests and help translate customer feedback into product requirements

🎯 Requirements

• 5+ years of B2B SaaS customer success or account management • Outstanding verbal and written communication skills • Ability to adapt quickly in a fast-paced environment • Deep connection with our mission • Genuine care, respect, and will for the customer’s mission • Ability to navigate complex organizations to deliver value across multiple stakeholders • Ability to negotiate and close renewals, upsell, cross sell and service opportunities with existing buyers, new buyers within the business and procurement teams • Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

🏖️ Benefits

• Flexible work environment • Opportunities for professional development • Collaborative team culture • Health and wellness benefits • Inclusive workplace