Quality and Service Manager

🕒 August 4

🇺🇸 United States – Remote

💵 $85.4k - $106.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Brink’s Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1859

📦 Logistics

🔐 Security

🚗 Transport

💰 $800M Post IPO debt on 2024-07

Logistics • Security • Transport

Brink’s Inc is a global leader in secure logistics and cash management, providing armored transport, secure storage, integrated logistics and associated security services for valuables such as currency, precious metals, jewelry, fine art, electronics and pharmaceuticals. With more than 160 years of experience and operations in over 100 countries, Brink’s serves banks, retailers, governments and businesses with end-to-end secure supply chain, cash handling and financial solutions.

📋 Description

• Serve as the primary liaison between internal business partners, field operations, customers, and external vendors • Partner with Sales, Customer Care, Training, IT, and Branch Operations on customer onboarding, process improvements, operational readiness, and service enhancements • Develop, maintain, and communicate Standard Work Instructions, operational procedures, training materials, and field communications • Lead cross-functional initiatives involving system enhancements, testing, implementation, training, and change management • Manage the Product Support Salesforce queue and coordinate issue resolution across vendors, banking partners, internal departments, and field operations • Act as primary relationship manager for key vendors, including FIS, G&D, and Cummins • Monitor vendor performance, service-level agreements, and escalations, implementing corrective actions when needed • Oversee asset tracking, service reporting, and vendor performance metrics • Analyze operational trends, customer feedback, and support data to identify improvement opportunities • Maintain stakeholder and partner relationships to drive collaboration, accountability, and continuous improvement • Support strategic projects and operational initiatives from planning through implementation, ensuring execution and adoption

🎯 Requirements

• Bachelor's degree in Business, Operations Management, Communications, or related field preferred; or equivalent experience • 3+ years of experience in operations, customer support, vendor management, project management, or related roles • Strong communication and stakeholder management skills • Experience working with cross-functional teams and managing competing priorities • Proficiency in Microsoft Office applications • Experience supporting banking, financial services, cash management, or operational environments • Vendor management and SLA oversight experience • Project management experience • Experience developing operational procedures, training, or process documentation • Experience with Salesforce, FIS, or related operational platforms • Lean, Six Sigma, or continuous improvement experience

🏖️ Benefits

• Work-from-home capacity • Equal opportunity to participate and grow • Continuous learning and professional development opportunities • Reasonable accommodations/adjustments during the hiring process • Drug-free workplace