Spanish Bilingual Property Operations – Resident Experience Manager

Job not on LinkedIn

November 21

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏱ Part Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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BruntWork

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B2B • B2C • Remote Work

BruntWork is a company that connects skilled professionals with remote job opportunities across various industries. Based on the principle of enabling individuals to work from home, BruntWork focuses on providing roles in customer support, web development, digital marketing, graphic design, and virtual assistance. The company primarily serves clients in Australia, the UK, the US, Canada, New Zealand, and beyond, while sourcing talent from regions including Southeast Asia, Latin America, and Eastern Europe.

5001 - 10000 employees

Founded 2020

🤝 B2B

👥 B2C

📋 Description

• Oversee lease management and renewals for large-scale multifamily properties (194+ units). • Manage resident communication and handle tenant concerns with empathy and professionalism. • Educate residents on transitioning to virtual processes including online rent payments and DocuSign lease renewals. • Coordinate lease management processes and ensure proper documentation. • Handle resident screening processes and applications. • Track and analyze resident satisfaction and address complaints promptly. • Support the transition from paper-based to automated systems using Rent Manager software. • Assist with day-to-day property operations and administrative duties. • Communicate with residents about community initiatives and building a stronger resident community.

🎯 Requirements

• Experience with large-scale multifamily property management (100+ units preferred). • Bilingual Spanish/English communication skills • Understanding of Class C properties and working with blue-collar, budget-conscious residents. • Familiarity with property management software, particularly Rent Manager. • Experience with virtual lease processes and digital documentation (DocuSign, etc.). • Strong communication and customer service skills with empathy for residents facing financial challenges. • Reliable, punctual, and committed to honoring work agreements. • Ability to work 20+ hours per week in a remote capacity.

🏖️ Benefits

• Permanent work-from-home • Immediate hiring • Steady freelance job