Hypercare Implementation Manager

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November 25

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bswift

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HR Tech • Enterprise • AI

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

- employees

👥 HR Tech

🏢 Enterprise

💰 $51M Private Equity Round on 2014-04

📋 Description

• Serve as the owner of the transition process from implementation to ongoing administration, including go-live execution, events-in-transition, and post–go-live hypercare activities. • Lead key internal meetings such as Transition to Ongoing kickoff sessions, knowledge-transfer and training sessions, and ongoing status meetings. • Monitor client health post–go-live and partner with receiving teams to ensure timely resolution of issues throughout the hypercare period. • Manage timelines, cross-team dependencies, and internal workflows across implementation teams, ongoing client services, the service center, and centers of excellence. • Keep executive leadership informed of progress, risks, outstanding issues, and milestone achievement during transition and hypercare. • Hold all internal stakeholder teams accountable for successful completion of key milestones and deliverables. • Proactively identify risks and issues; escalate appropriately to minimize impact to client experience or operational readiness. • Communicate turnaround times and delivery expectations to maintain alignment across all involved teams. • Ensure completion and acceptance of all required documentation by implementation teams. • Create and maintain a structured feedback loop between ongoing administration, implementation, product, and sales teams to drive continuous improvement across future implementations. • Stay current on industry trends and recommend enhancements to bswift’s implementation and client service approach.

🎯 Requirements

• Bachelor’s degree in Business Administration or related field • 5+ years of experience in project management, implementation, or client relationship management (benefits administration strongly preferred) • Excellent written and verbal communication skills with technical and non-technical team members • Proven ability to build and maintain strong relationships with clients and internal stakeholders • Strong analytical skills and problem-solving abilities • Ability to work both independently and collaboratively • High degree of organization, attention to detail, accuracy, and accountability • Demonstrated ability to take initiative, offer resourceful solutions, and drive quality in a fast-paced environment

🏖️ Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family. • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles. • Remote first, Office friendly environment! No time to commute? No problem! • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs. • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression. • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued. • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.