Customer Success Manager

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November 5

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Budderfly

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Energy • Enterprise

Budderfly is a company that provides energy efficiency and management services through an energy-as-a-service model. They focus on increasing energy efficiency for businesses without upfront costs by installing cutting-edge equipment and providing ongoing maintenance. Budderfly's model allows businesses to lower their energy usage, save money, and become leaders in sustainability by reaching their net-zero goals. They partner with clients to upgrade facilities, optimize operations, and reduce carbon footprints with innovative technology and long-term partnerships. With substantial investments in energy infrastructure, Budderfly transforms energy waste into capital savings and continually innovates to enhance sustainability and efficiency.

51 - 200 employees

⚡ Energy

🏢 Enterprise

💰 $5M Debt Financing on 2022-06

📋 Description

• Responsible to drive Brand specific (or Brand Group oriented) success for all existing Owners, customers on program as well as successful support of onboarding new Brand owners ensuring elite service and support though customer journey. • Expand and upsell existing customers by providing excellent communication, service and onboarding/installation experience with the goal of gaining expansion with additional locations signed onto Budderfly program. • Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals. • Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed to best support the Brand’s customer base. • Coach and coordinate the internal teams to best support your customer base. • Collaborate with internal departments to ensure that customer requests are fulfilled, projects are going to plan, and we are regularly communicating with our customer. • Resolve complaints & keep track of all processes/requirements that pertain to the client’s needs. • Solve problems for customers by understanding and exceeding their expectations through proactive (and automated) communication approach methodologies. • Perform regular customer specific check-ins to aid in increased satisfaction. Set up and run customer meetings that proactively demonstrate our value to them and cover billing, capital investments, energy savings, new offering, supply options & related topics to meet expectations. • Track all interactions with Brand’s customers using our CRM. • Collect and analyze data concerning consumer behavior to understand changing needs. • Independently prepare and conduct regular reviews with the customer going over program performance including bi-weekly check ins and quarterly business reviews. • Travel as needed to meet with customers. • Responsiveness to assigned customer tickets and inquiries, including emergency or CSAT requests, that could occur outside of standard business hours • Adhere to training, playbook, procedures and contact hygiene inside tech stack tools provided. • Offload day-to-day CSTAT issues off the Account Executives to create additional selling bandwidth. • Other duties as assigned by Sales Leadership / Management team.

🎯 Requirements

• Operational experience preferred. • CRM experience required. • Bachelor’s Degree or related Energy industry experience. • Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role. • Ability to understand and assist in meeting customers’ company sustainability goals. • Detail oriented, organized, thorough and productive. • Ability to use multiple tools to fully understand internal and external customer issues and business needs. • Ability to prioritize and support multiple customer projects simultaneously. • Strong problem-solving skills. • Able to work independently. • Strong interpersonal, analytical, oral, written communication, and presentation skills.

🏖️ Benefits

• Career advancement opportunities in a fast-growing, supportive company environment • Competitive pay • Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance • Opportunity to work as part of a team that values its members and works together to achieve positive change.