Guest Communications, Reservations Specialist

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November 14

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Buddle Findlay

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B2B • Banking • Legal

Buddle Findlay is a leading New Zealand corporate law firm, offering comprehensive legal services to both public and private companies. The firm specializes in various sectors, including agribusiness, banking and financial services, construction, corporate and commercial law, environment and resource management, and intellectual property. With a commitment to strategic advice and a talented team, Buddle Findlay is well-equipped to handle complex legal challenges across multiple industries.

201 - 500 employees

🤝 B2B

🏦 Banking

📋 Description

• Respond promptly and professionally to guest inquiries via email, phone, and booking platforms (Airbnb, Booking.com, etc.) • Use saved replies and automated messaging tools to ensure consistent and accurate communication • Handle guest requests and issues related to check-ins, check-outs, and reservations, ensuring a smooth guest experience • Update and maintain accurate booking information across multiple platforms • Monitor and process cancellations, modifications, and failed payments • Ensure timely and accurate communication of reservation details to guests • Liaise with housekeeping and operations teams to ensure apartments are ready for guest arrivals • Update internal systems with special requests and guest information • Assist with other administrative or operational tasks during non-communication shifts • Make necessary process suggestions and improvements which can help the team • Contributes to team effort by accomplishing related results as needed • Perform other related tasks and duties that may be assigned by the client later on

🎯 Requirements

• Bachelor’s degree or equivalent qualification • Background in customer service, preferably in hospitality, short-stay accommodation, or property management • Confident in using tools like Excel, Word, Gmail, OneDrive, and WhatsApp • Experience with Guesty, Airbnb, or Booking.com platforms is highly regarded • Excellent written and verbal English communication skills • Reliable, accountable, and able to manage your time and workload independently • Able to identify issues quickly, think critically, and propose practical solutions • Comfortable working with new systems, procedures, and team members

🏖️ Benefits

• Health insurance • Internet allowance • KPI incentive program • Fortnightly virtual happy hour • Annual group offsites